What You'll Do

• Lead the daily operations of Patient Accounting, including billing, accounts receivable follow-up, denials management, collections, cash posting, payer enrollment, and credentialing.
• Manage and monitor departmental work queues, workloads, backlogs, and priorities to support timely, accurate work and consistent productivity across the team.
• Serve as the first point of escalation for day-to-day workflow questions, helping team members resolve routine operational issues and elevating matters to the Director of Revenue Cycle when broader leadership input or decision-making is needed.
• Supervise, coach, and develop Patient Accounting team members, reinforce accountability, and provide clear direction on priorities and performance expectations.
• Monitor departmental productivity, performance metrics, and revenue cycle outcomes, and act on trends or operational barriers that may affect results.
• Oversee provider payer enrollment and credentialing activities to help prevent interruptions in reimbursement.
• Manage day-to-day relationships and workflow coordination with third-party vendors, including Quadax, Keybridge, and other revenue cycle partners; participate in vendor meetings and support operational decision-making and follow-through.
• Attend team and vendor training sessions, translate learning into practical workflows, and lead the development, documentation, and maintenance of standard operating procedures.
• Serve as a subject matter expert for billing, reimbursement, payer, and patient accounting workflow issues.
• Partner with Revenue Cycle leadership to identify workflow improvements, standardize processes, and implement operational efficiencies.
• Collaborate with Finance, Information Technology, Clinical Operations, and Physician Practices to resolve issues and improve processes.
• Utilize Epic and other revenue cycle systems to monitor performance, manage work, and support operational success.

What You Bring

• Bachelor's degree preferred.
• Five or more years of revenue cycle, patient accounting, medical billing, or related healthcare experience.
• Previous leadership experience preferred.
• Epic revenue cycle experience strongly preferred.
• Experience with payer enrollment, provider credentialing, denials management, and accounts receivable processes.
• Experience monitoring work queues, coordinating vendor relationships, improving workflows, or developing standard operating procedures is preferred.
• Strong analytical, communication, decision-making, organization, and problem-solving skills.