Office Manager & HR/Payroll Specialist

Business Office Manager & HR/Payroll Specialist

Are you a detail-oriented, independent professional looking for an employer that will recognize, appreciate, and reward your hard work? Do you enjoy working with both people and numbers while helping support the success of a healthcare facility? If so, we invite you to apply for our Business Office Manager & HR/Payroll Specialist position!

The Business Office Manager & HR/Payroll Specialist is responsible for overseeing the facility's business office operations, payroll processing, and human resources functions. This role works closely with residents, families, employees, and leadership to ensure accurate financial records, regulatory compliance, employee support, and efficient administrative operations.

Business Office Responsibilities

• Monitor resident demographics related to billing and payments to ensure accuracy.
• Maintain records for Medicaid, Medicare, managed care, and multiple primary and secondary payers.
• Manage patient billing, accounts receivable, collections, and month-end reconciliation processes.
• Post and reconcile cash receipts.
• Maintain resident trust accounting, reconciliation, and reporting.
• Assist residents and families with financial questions and payer source coordination.
• Work with State and Federal agencies, including DHS, APS, and SSA, to secure payer sources and benefits.
• Achieve maximum reimbursement for services provided.
• Coordinate with Admissions, Case Management, and other departments to ensure resident needs are met.
• Maintain business office systems, records, reports, and administrative programs.

HR/Payroll Responsibilities

• Process facility payroll and maintain accurate payroll records.
• Maintain employee personnel files and employment records.
• Complete onboarding paperwork, employee status changes, and other employment documentation.
• Assist with benefits administration, including health, dental, and related employee benefit programs.
• Maintain OSHA logs, workers' compensation records, injury reports, and required HR documentation.
• Support hiring activities and assist with recruitment and new hire processes.
• Ensure compliance with company policies and applicable employment regulations.
• Support the Administrator and facility leadership with administrative and HR-related functions.
• Answer facility phones and provide receptionist support when needed.

Qualifications

• Previous experience in business office management, payroll, human resources, bookkeeping, accounting, or healthcare administration preferred.
• Knowledge of Medicare, Medicaid, insurance billing, payroll, and HR practices is preferred.
• Strong organizational, communication, and customer service skills.
• Proficient computer skills, including Microsoft Office applications.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Ability to pass a criminal background check.

Benefits

We offer competitive pay relative to experience. All full-time employees are eligible for benefits including:

• Medical, Dental and Vision Insurance
• 401(k) with Company Match
• Employee Assistance Program
• Wage Advances via OnShift Wallet
• Education Funds and Scholarships
• Nurse Aide Training and Certification
• Career Ladders- CNA, RN, and Beyond 
• Clinical Hours For College Students
• CPR and IV Certifications
• Employee Stock Ownership Plan (ESOP)

Earn Better With Us | Realize the Value of 100% Employee Ownership

We are 100% employee-owned by members of the community we serve through an Employee Stock Ownership Plan (ESOP). We can impact the total value of your compensation in 4 significant ways:

1. We pay future employee-owners competitive wages based on their experience and provide pathways for career advancement.
2. We allow you to access up to 50% of your net earned wages the following day when you need cash immediately.
3. We offer an 401(k) with matching so that you can begin wealth-building today
4. More remarkably, we create a future reward for every eligible team member at no cost so you can live comfortably when your working days are over.

We are an Equal Opportunity Employer.

#IND3