Medical Billing Specialist

About Us

At Conservative Care Occupational Health (CCOH), we provide comprehensive occupational medicine and urgent-care services designed to keep employees healthy, safe, and work-ready. Our team takes pride in delivering exceptional, compassionate care with professionalism and efficiency.

We’re looking for a Medical Billing Specialist in the Northwest Arkansas area to join our billing team. This position will have a strong focus on accounts receivable and collections, while also supporting daily billing operations and other departmental needs.

Position Summary

The Medical Billing Specialist is responsible for supporting the day-to-day financial operations of our billing department, with a primary focus on collecting outstanding balances and ensuring timely payment of accounts.

This role will regularly communicate with clients and other responsible parties by phone and email regarding outstanding balances, process both electronic and paper billing, maintain accurate account documentation, and assist with additional billing and administrative responsibilities as needed.

The ideal candidate is organized, persistent, professional, and comfortable having direct conversations regarding outstanding balances and payment collection.

What You’ll Do

• Manage assigned accounts receivable and collection activities to help ensure timely payment of outstanding balances.
• Contact clients, employers, insurance carriers, third-party administrators, and other responsible parties by phone and email regarding outstanding balances and payment status.
• Follow up consistently on past-due accounts and document collection efforts accurately.
• Research account discrepancies, payment issues, and outstanding balances to determine appropriate next steps.
• Complete daily electronic and paper billing accurately and within established timelines.
• Prepare, review, and submit invoices, claims, statements, and other billing documentation.
• Post payments, adjustments, and account notes accurately within billing systems.
• Review account information for accuracy and update records as necessary.
• Respond professionally to billing questions and work with internal clinic teams and external contacts to resolve account issues.
• Maintain organized documentation and accurate records of billing and collection activity.
• Identify recurring billing or collection issues and communicate concerns to billing leadership.
• Maintain strict confidentiality of patient, employer, and financial information in accordance with HIPAA and company requirements.
• Assist the Billing Supervisor and billing team with additional billing, administrative, reporting, and departmental tasks as needed.

Schedule

This position is full-time, 40 hours per week, Monday through Friday, with no regular weekend or holiday hours.

This is an in-person position in Springdale, Arkansas and is not a remote role.

Benefits & Perks

• Comprehensive health, dental, and vision insurance.
• Paid Time Off (PTO) and paid holidays.
• 401(k) retirement plan with company match.
• No regular weekend or evening shifts.
• Opportunities for growth and advancement within the company.
• Supportive team environment and professional development resources.

Requirements

Minimum Qualifications:

• Live in the Northwest Arkansas area or be willing to relocate to the area.
• High school diploma or equivalent.
• Mid-level professional collections or accounts receivable experience, including direct responsibility for following up on outstanding balances and securing payment.
• Experience communicating with customers, clients, payers, or account holders regarding outstanding balances by phone and email.
• Comfortable making collection calls and professionally handling potentially difficult payment conversations.
• Strong attention to detail and ability to maintain accurate financial and account records.
• Strong organizational and follow-up skills with the ability to manage multiple accounts and priorities.
• Accurate data-entry skills.
• Proficiency with computer-based billing, accounting, or practice-management systems and Microsoft Office.
• Strong written and verbal communication skills.
• Ability to work independently, prioritize responsibilities, and meet deadlines in a fast-paced environment.

Preferred Qualifications:

• Medical billing collections or healthcare accounts receivable experience.
• Experience with occupational health or workers’ compensation billing.
• Experience with electronic and paper medical billing.
• Familiarity with EOBs, insurance claims, denials, and payment follow-up.
• Familiarity with ICD-10, CPT coding, and medical terminology.
• Experience with SYSTOC or other occupational health EMRs.
• Bilingual (English/Spanish).

Join Our Team

If you have a strong background in collections, enjoy solving account issues, and are looking for an opportunity to apply those skills within a growing healthcare organization, we’d love to hear from you. Apply today to join a team focused on accuracy, accountability, and providing excellent service to our patients, clients, and partners.