Billing Specialist - Accounts Receivable

TITLE:                                   Billing Specialist 

DEPARTMENT                   Patient Business Services

EXEMPTION STATUS:     Non-Exempt

SUPERVISED BY:              Director-Patient Billing

SUMMARY:  The Specialist is responsible for verifying transport information, conducting customer satisfaction surveys and resolving private-pay balances with customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

§  Responsible for ensuring that all patient demographic and insurance information is verified on all reviewed trips.  

§  Responsible for receiving, sorting and managing all private-pay documentation.  

§  Responsible for conducting customer satisfaction phone surveys on services provided.

§  Making phone contact with customers to resolve private-pay balances either manually or via a progressive dialing program.

§  Fielding customer service calls.  

§  Responsible for managing an assigned systemic workflow.

§  Other duties as assigned.

MINIMUM QUALIFICATIONS:

·         High School Diploma or GED

·         Valid State of Georgia Drivers License

·         Flexible Work schedule 

KNOWLEDGE, SKILLS AND ABILITY:

·         Knowledge of methods and techniques for providing on-site emergency medical services.

·         Knowledge of local, Federal and State insurance billing and collection guidelines for ambulance services.

·         Demonstrated ability to read English and understand medical terminology

·         Demonstrated ability to write reports, business correspondence, and complete forms.  

·         Demonstrated ability to establish and maintain positive working relationships with co-workers, superiors, customers and insurance agency personnel.

·         Demonstrated ability to effectively present information and respond to questions regarding patient care, company operations and other customer service issues.  

·         Ability to operate various office equipment including fax, copy machine, personal computer and printer.  Proficiency with 10 key punch preferred.

PHYSICAL REQUIREMENTS: 

The employee is regularly required to use hands, fingers, and reach with hands and arms; must be able to talk or hear.  The employee frequently is required to stand and walk.  The employee is required to sit for extended periods; climb or balance; stoop, kneel, or crouch.   The employee may often lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORKING ENVIRONMENT: 

Open cubical type office environment, frequent interruptions, work pressure and irregularities in work schedule are expected.  Employees are continuously faced with a number of projects considered to be high priority.  Employees are subject to continually changing deadlines.  While performing the duties of this job, the employee may occasionally be required to travel and attend both regular and unscheduled meetings, some of which take place outside of regular working hours.

___________________________________________________________________

EMPLOYEE NAME - PLEASE PRINT

___________________________________________________________________

EMPLOYEE SIGNATURE                                                                         DATE