Billing Specialist I
Iconma Portal • Remote • Full Time • $16–$19.5 / hour
Posted on Wed, Sep 30, 2026
Responsibilities:
- Develop a deep understanding of client Specialty processes and learn how customer service impacts a patient’s journey from order to reimbursement for services.
- Helping patients to navigate complex billing and reimbursement processes to assure efficient and timely billing and reimbursement for services.
- Build a trusting relationship with patients by engaging in meaningful and relevant conversation.
- Manage difficult or emotional situations, responding promptly to patient needs, and demonstrating empathy and a sense of urgency when appropriate.
- Accurately and consistently document each interaction in the appropriate Revenue Cycle system.
- Record, review, and take next steps to follow-up and resolve patient concerns.
- Gather and examine patient information to determine eligibility for payment plans.
- Meet call center metrics that include call volume and call quality.
- Use technology to effectively liaison with other departments across client Specialty.
- Demonstrate an outgoing, enthusiastic, professional, and caring presence over the telephone.
Requirements:
- 6 months experience in healthcare billing, reimbursement, collections practices, and/or infusion services.
- Experience with computers, including 1+ years working with Microsoft Word, Outlook, and Excel.
- Effective written and verbal customer service skills.
- Ability to work independently and on a team.
- Ability to offer emotional support and empathy.
- 1 year experience in healthcare billing, collections practices, and/or infusion services.
- 1 year experience in pharmacy billing and reimbursement.
- Verifiable High-school diploma or GED required.
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
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What the data says about this job
- Advertised pay for Billing Specialist in Remote - US: a median of $49,920 across 301 priced postings. This posting advertises $33,280 to $40,560, 26% below that median. Explore the market
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