Manager, Accounts Receivable & Inventory Control

About the Team

Our Finance team ensure we are accountable and on track to company strategies. Their responsibilities include forecasting, in-season management, and analysis across business units. From sales and margin to operations and expenses, our Finance team provides consistent, accurate information to cross-functional partners to support PetSmart's growth initiatives.

About the Location

Collaborative Work Environment:
At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

About the Job

The Manager, Accounts Receivable & Inventory Control is responsible for leading both the Accounts Receivable and Inventory Control teams. Areas of coverage within Accounts Receivable include key billing, collection, cash application, account reconciliation, and close activities for PetSmart’s merchandise and marketing vendor-funded programs as well as PetSmart Veterinary Services (PVS). The primary area of coverage within Inventory Control relates to the company’s store physical inventory process, including scheduling of inventories, maintenance of related procedures, managing external partner relationships, and posting relevant journal entries. This role will provide direction and review for team members while serving as an escalation point for complex issues and cross-functional initiatives.

Essential Duties and Responsibilities:

• Lead the development and performance of team members encouraging growth in position, career progression.
• Oversee Accounts Receivable and related financial operations, including billing, collections, cash application, vendor allowances, PVS, loan accounting, contract review, payment monitoring, and customer account activity.
• Direct the accounting and reporting processes supporting store physical inventories and live pet cycle counts, including reconciliation, validation, journal entries, reporting, and posting of inventory results.
• Manage and continuously improve physical inventory processes, including event planning, store resource distribution, overnight support, issue escalation, and coordination with store and field leadership.
• Oversee accounting close activities, including journal entries, accruals, variance analysis, general ledger reconciliations, and resolution of aged or reconciling items.
• Ensure the accuracy, completeness, timeliness, and appropriate support of accounting transactions, inventory results, reconciliations, reports, and departmental deliverables.
• Partner with store leadership, field leadership, IT, and other cross-functional teams to resolve operational and accounting issues and improve systems and processes.
• Monitor financial and operational trends, including receivables, inventory variances, unapplied cash, deductions, reserves, and write-offs, to identify risks and recommend appropriate actions.
• Ensure compliance with company policies, accounting standards, contractual requirements, audit expectations, and internal control procedures.
• Oversee audit support and maintain effective process documentation, desk procedures, and internal control materials.
• Lead process improvements, automation initiatives, system enhancements, reporting requests, and cross-functional projects affecting Accounts Receivable, physical inventory, and accounting operations.
• Establish priorities, manage competing deadlines, and serve as an escalation point for complex accounting, inventory, contractual, operational, and process-related matters.

Education and/or Experience:

• Bachelor’s degree in Accounting, Finance, or related field preferred.
• 4+ years of accounting, finance, or related experience, preferably in a high-volume corporate environment.
• 1+ years of prior team leadership preferred
• Strong understanding of accounts receivable, general ledger accounting, reconciliations, journal entries, month-end close, and debit/credit fundamentals.
• Advanced Microsoft Excel skills, including vlookups, pivot tables, sum-ifs, data validation, and large data set analysis.
• Experience researching and resolving complex issues, and ability to communicate insights clearly.
• Strong attention to detail, organization, problem-solving, and follow-through, with the ability to independently manage competing priorities and deadlines.
• Experience with ERP/accounting systems and process improvement initiatives preferred.

Additional Job Considerations

• This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients.
• Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results.
• On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.

* This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.

About the Culture

Our associates are the heart of Team PetSmart. Together, we’re building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams and challenge each other to be the best they can be.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
• “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.