Accounts Receivable Supervisor

Department: Finance & Accounting Reports To: Associate Director Accounting Operations and Insurance Travel Required: Limited travel may be required. Work Type: On-site

Why Join Community Coffee?

At Community Coffee, every cup tells a story. As America’s #1 family-owned and operated retail coffee brand, we blend cherished traditions with innovative thinking to create a dynamic, fast-paced environment that’s as energizing as our coffee. Here, you’ll thrive in a setting that challenges you to grow professionally while making a meaningful impact every day. Join our family and transform your passion for coffee into a rewarding career—where every day is an opportunity to craft exceptional experiences and build lasting connections.

Position Overview

The Accounts Receivable Supervisor is responsible for overseeing the daily operations of the cash application and customer account reconciliation functions. This role ensures timely, accurate processing of receivables and effective customer service to both internal and external stakeholders. The ideal candidate brings strong leadership, analytical, and communication skills, and can effectively manage processes, people, and reporting to support the company’s financial goals.

Key Responsibilities

Oversee the end-to-end cash application process, ensuring all transactions are accurately posted and automated systems are functioning as intended. Partner with the Credit team to apply and monitor Credit Hold and Credit Stop conditions. Lead the monthly Accounts Receivable close process, including reconciliation of the AR sub-ledger to the general ledger and preparation of month-end reports, schedules, and key metrics. Analyze AR trends to identify payment delays, service gaps, or systemic issues, and take corrective action to ensure continuous cash flow and maximum reimbursement. Supervise AR team members by assigning work, setting priorities, ensuring proper training, and maintaining high standards of accuracy and timeliness in accordance with company policies and procedures. Monitor the AR portfolio to proactively identify and resolve invoicing deficiencies and customer payment issues. Coordinate responses to internal and external audit requests, including support for year-end audits. Provide regular updates and insights to Sales and Senior Management regarding AR performance and trends. Ensure compliance with all company policies and relevant laws related to accounts receivable and supervision of personnel. May be asked to perform additional duties, as necessary.

Position Requirements

Bachelor’s degree in Accounting, Finance, Business Administration, or a related field. 3 years of experience in Accounts Receivable, including prior experience in a supervisory or leadership capacity. Strong attention to detail, analytical thinking, and follow-through on issue resolution. Proficiency in Microsoft Office Suite (especially Excel, Word, and Outlook); experience with SAP S/4HANA or other ERP systems preferred. Excellent communication and interpersonal skills with the ability to lead a team and interact across departments.

Foundational Competencies

Builds Trust Continuous Learner Customer Centric Effective Communication Integrity Results Oriented

Additional Competencies

Provides Guidance Decision Making Cultivates Engagement Continuous Improvement Navigates Complexity

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

Frequently required to sit. Occasionally required to stand; walk; use hands to finger, handle or feel objects, tools or controls and reach with hands and arms; and talk or hear. Regularly required to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Office Environment: Most of the duties of this position will be performed inside an office environment. The noise level in the work environment is usually quiet.

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