• Health insurance
• Paid time off
• Vision insurance
• Dental insurance

• Manage full-cycle medical billing: Handle charge entry, claim submission, clearinghouse rejections, denial resolution, appeals, payer follow-up, payment posting, secondary billing, and accounts receivable management for clients during implementation.
• Monitor claims and resolve billing issues: Review claim accuracy and billing readiness, investigate underpayments and unpaid claims, monitor aging reports and filing deadlines, reconcile ERA/EOB payments, and identify recurring issues that affect reimbursement.
• Coordinate client implementation: Track implementation tasks, deadlines, outstanding issues, dependencies, and next steps across multiple clients. Take ownership of assigned responsibilities and communicate potential delays or barriers promptly.
• Develop billing workflows and procedures: Establish and document client-specific billing processes, checklists, and procedures to support accurate, consistent billing and a smooth transition to ongoing operations.
• Train and support clients: Guide clients through billing procedures, software workflows, claim requirements, and supporting documentation. Identify training needs and provide follow-up guidance.
• Collaborate across teams: Work closely with the Implementation Manager, clients, billing operations, IT, and credentialing or contracting staff to resolve issues and keep implementation activities moving forward.
• Provide designated backup coverage: Following appropriate training, assist with routine client updates, implementation questions, scheduled training, and follow-up coordination.
• Prepare complete billing handoffs: Communicate open claims, accounts receivable status, denial and appeal deadlines, payer concerns, documented workflows, and unresolved tasks to the ongoing billing team.
• Maintain accurate documentation and confidentiality: Keep implementation trackers and client records current, follow through on commitments, and handle confidential information in accordance with HIPAA requirements.

• At least five years of hands-on medical insurance billing experience, with a strong understanding of the full billing cycle from claim submission through payment posting and accounts receivable resolution.
• Strong claims and accounts receivable expertise, including rejections, denials, appeals, payer follow-up, ERA/EOB reconciliation, secondary billing, underpayments, aging reports, and timely filing requirements.
• Knowledge of medical insurance billing requirements, particularly commercial insurance and Medicare. The ability to research payer requirements and learn applicable Medicaid, managed care, and Medicare DME billing requirements is important.
• Excellent organization and follow-through, with the ability to independently manage multiple client accounts, prioritize competing deadlines, maintain accurate task trackers, and resolve issues without repeated reminders.
• Problem-solving and analytical skills, including the ability to investigate billing issues, identify root causes, recognize denial trends, recommend corrective actions, and escalate complex issues with a proposed next step.
• Experience documenting and improving workflows, developing procedures, identifying implementation gaps, and training clients or staff on billing processes and software.
• Strong communication and client service skills, with the ability to explain billing requirements clearly, coordinate with multiple teams, document decisions, and keep clients and coworkers informed.
• Proficiency with billing systems and tools, including EHR or practice management systems, clearinghouses, payer portals, spreadsheets, and task-tracking software, along with the ability to learn new platforms.

This is a remote position.

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