Senior Billing Specialist

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice . Summary: Role purpose Own the company’s billing process end to end, across the group’s subsidiaries: order approval, invoicing, collections (SEPA direct debits and credit card), and tax compliance through submissions to the SII (Spain’s real-time VAT reporting system). The role ensures accuracy, regulatory compliance and on-time delivery. It is the escalation point for complex billing issues and leads continuous improvement and automation of the process, working with other departments to keep the whole cycle consistent. Key responsibilities Billing process ownership Own the billing cycle for multiple legal entities, making sure invoices are accurate and issued on time. Review and approve orders according to internal procedures, and set the review criteria for special cases. Record, update and verify data in the ERP system (NetSuite) to keep it accurate and complete. Resolve complex billing issues and act as the escalation point for the rest of the team. Collections and direct debit batches Design, run and reconcile SEPA direct debit batches, including mandate management, sending files to the bank and handling returned debits. Manage credit card payments and their reconciliation. Work with the Collections team on outstanding payments and returned debits. Tax and regulatory compliance Submit records to the SII within the 4-day deadline, with ongoing reconciliation throughout the period. Apply VAT and e-invoicing regulations correctly when issuing invoices. Support internal and external audits, as well as requests from tax authorities. Month-end close and cross-functional coordination Make sure all of the month’s invoices are issued and recorded in NetSuite before close. Check that all ARR and its related invoices are booked to the correct period. Reconcile and validate our records against external records, such as VAT filings and subsidiary records. Work with Customer Support to resolve billing tickets. Work with the Sales and/or Revenue Operations teams to confirm the commercial terms, pricing and agreements that apply to billing. Handle questions and discrepancies from internal and external clients and resolve them quickly. Continuous improvement and automation Find the root causes of recurring issues and lead process improvements and automation in NetSuite. Review internal billing reports, validating the data and the completed processes. Document procedures and internal controls. Identify and adopt AI tools that automate repetitive billing tasks and make the process more efficient. Mentoring and team development Train and support junior team members, sharing knowledge and best practices. Propose and maintain process documentation to make onboarding easier for new team members. Requirements Education Bachelor’s degree in Business Administration, Accounting, Finance or a related field. Experience 5+ years of experience in billing, accounts receivable or finance operations. NetSuite experience preferred. Knowledge of Spanish VAT, SII and e-invoicing regulations. Experience with SaaS systems and payment reconciliation tools. Advanced English (C1), spoken and written. Technical and personal skills Strong attention to detail and accuracy. Works independently and takes ownership of the process. Able to organize and prioritize several tasks at once, especially during month-end close. Problem-solving and continuous-improvement mindset. Good communication skills, with the ability to influence and align different departments. Enjoys sharing knowledge and supporting colleagues. Interest in and comfort with AI tools for finance processes, as well as Excel and office software. What you will find here: Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: Competitive, equitable salary. Top-tier medical and dental coverage at preferred employee pricing for you and your family, with access from Day 1. Clio offers a flexible hybrid work environment with intentional in-person gatherings to build connection. 23 Days Paid Time Off + Company Observed Holidays including short Fridays as well as a summer schedule for work-life balance. Professional development and growth options Pet friendly workspace in our Barcelona office Company events and social-impact programs that reinforce our shared values, community, and culture. Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years Please note salary bands may differ based on location and local currency. Additionally, benefits may differ depending on the employee's location. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion . We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at clio.com/careers We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions. Disclaimer: We only communicate with candidates through official @clio.com email addresses.