Feed Billing Specialist

Position Overview

The Feed Billing Specialist is responsible for managing the billing process for customers and members related to feed manufactured and delivered across all company Feed Mills. This role ensures billing is accurate, timely, and properly documented while supporting efficient financial and customer service operations. In this role you will also provide support to the grain department by helping with scale, answering phones and helping with walk in customers when needed.

Key Responsibilities

Billing Accuracy and Administration- Ensure the accuracy, completeness, and timeliness of billing information for customers and members. Review billing data, identify and correct errors, and prepare invoices and other billing materials for processing. Perform general bookkeeping responsibilities, including data entry and maintaining accurate records, invoices, and supporting documentation related to amounts due for products purchased and services provided.

Feed Mill Data and Record Management- Accurately enter bookings and related information into Feed Mill Manager and maintain organized, reliable records to support billing, production, and customer service processes. Prepare and distribute daily and weekly data files to customers based on individual account requirements, ensuring information is accurate, timely, and communicated in the format requested.

Process Efficiency and Problem Resolution- Maintain and improve billing and administrative processes to promote efficiency, accuracy, and consistency across Feed Mill operations. Collaborate with customers, third-party institutions, and internal team members to research and resolve billing discrepancies, data inconsistencies, and other issues, following through to ensure accurate and timely resolution.

Customer Service and Communication- Serve as a knowledgeable and responsive point of contact for customers by providing support and information regarding products, services, billing, and account needs. Communicate professionally with customers by telephone, email, and in person, while building positive working relationships and ensuring questions and concerns are addressed promptly.

Grain Receiving and Office Support- Support daily operations by weighing incoming grain trucks and accurately grading grain in accordance with established procedures. Answer incoming telephone calls, direct calls to the appropriate individuals, take accurate messages, and provide general administrative support to help ensure effective communication and smooth day-to-day operations.