Billing Specialist

Job Summary

Under general supervision, the Billing Specialist I is responsible for administrative duties, organizing, tracking, and applying as well as reconciling payments to customer accounts. This role involves providing customer service with accounts, balance dues, collections. Reaching out to customers regarding declined charges.

Essential Job Functions

· Works in conjunction with all Company Teams to ensure process compliance, job completion, and customer satisfaction through the billing process.

· Bills and closes all assigned jobs and assists where need be.

· Maintains accurate and up-to-date records of all customer jobs.

· Facilitates strict collections process to secure all uncollectible funds.

· Serves as the control point for all customer refunds, verifies proper authorization and processes refunds in a timely manner to maintain customer satisfaction.

· Ability to work directly with customers while maintaining a positive experience for the customer.

· Completes all the required Company training/compliance courses assigned.

· Adheres to Company standards and maintains compliance with all policies and procedures.

· Performs related duties as assigned, within the scope of practice.

· Work Schedule is Saturday to Wednesday (8am to 4:30pm) at the main office.

Education

· High School diploma or equivalent required.

Experience

· No prior experience or training required.

· This position does not include any supervisory responsibilities.

License & Certifications

· None

Skills & Abilities

This position requires the capability to understand and follow both oral and written directions. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following:

· Computer proficiency in Microsoft Word, Excel, and Outlook.

· Excellent customer service skills.

· Proficient in time management; the ability to organize and manage multiple priorities.

· Ability to take initiative and effectively adapt to changes.

· Recognizes an emergency and takes appropriate action.

· Able to establish and maintain a cooperative working relation.

· Ability to interpret and create spreadsheets.

· Able to use sound judgement; work independently, with minimal supervision.

· Strong analytical and problem-solving skills.

· Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.

· Performs well with frequent interruptions and/or distractions.

· Basic math skills.

Travel Requirements

· No Travel Requirements

Physical Requirements

· Reaching: Extending hand(s) and arm(s) in any direction.

· Standing: Particularly for sustained periods of time.

· Walking: Moving about on foot to accomplish tasks. Specifically, for long distances or moving from one work site to another often.

· Grasping: Applying pressure to an object with the fingers and palm.

· Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

· Hearing: Perceiving the nature of sounds at normal speaking levels with our without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

· Hands to Fingers: Picking. Pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.

· Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.

· Sedentary Work: Exerting up to 10 pounds of occasionally and/or minor amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

· Close Vision: Clear vision at 20 inches or less. Required to perform an activity such as: preparing and analyzing data, transcribing, viewing a computer terminal, extensive reading, or visual inspections.

· Focus Ability: Ability to adjust the eye to bring an object into sharp focus.

Work Environment

· No exposure to adverse environmental conditions (typical office/administrative setting).

Disclaimer

This job description indicates, in general terms, the type and level of work performed as well as the typical responsibilities of team members in this classification. The duties described are not to be interpreted as being all-inclusive to any specific team member. Nothing in the job description changes the at will employment relationship existing between the Company and team members.

The Essential Job Functions, Physical Requirements, and Work Environment characteristics described are representative of those that must be met to successfully perform the essential functions of this job. Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified team members can perform the essential functions of the job.

Delta Mechanical Inc. is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Delta Mechanical Inc. also prohibits harassment of applicants or employees based on any of these protected categories.