Fair Banking Compliance Analyst

Overview

The Fair Banking Compliance Analyst will work closely with the Director of Fair and Responsible Banking and will perform multiple responsibilities as needed under the Fair and Responsible Banking Program (“the Program”). The Fair Banking Compliance Analyst will be trained on all aspects of the Program but may be tasked with managing a certain area under the Program from time to time. 

RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER

Responsibilities

• Assist with the management of complaints received from customers, regulatory authorities and the Better Business Bureau on a day-to-day basis
• Investigate and resolve complaints received to determine the appropriate resolution
• Collaborate with the appropriate department applicable to each complaint
• Provide a written responses to each complaint, if directed by policy
• Retrieve reports from the tracking system and evaluate patterns of complaints by product type, location, officer, etc.
• Report to senior management on the volume and type of complaints received
• Provide management with suggestions for improvement to processes and procedures based on complaints received
• Provide training and support to all branch personnel on the internal Complaint Management Tracking System
• Maintain policy and procedures relating to complaint management
• Participate in any special projects that may arise from time to time
• Assist the Director of Fair and Responsible Banking in other functions and related duties as assigned
• Maintain appropriate knowledge of fair and responsible banking laws and regulations, guidance and other legal and regulatory developments, and how they apply to the Bank and assigned business lines
• Stay current on the Bank’s business line products, services and processes, distribution channels, geographies, organizational structures and related regulatory requirements
• Conduct thorough and detailed analyses, testing, validation and final reporting of Fair Banking risks
• Assist with periodic risk assessments to assess the risk of Fair Banking harm to customers
• Assist in the development of Fair Banking Compliance training program to educate team members
• Collaborate with other areas of Compliance to support the Bank’s focus on fair and responsible banking in all facets of activity
• Provide subject matter expertise on regulatory priorities and emerging issues
• Participate in any special projects that may arise from time to time
• Assist the Director of Fair and Responsible Banking in other functions as needed
• Perform other related duties as assigned

Qualifications

• High School diploma or equivalent; Bachelor’s degree preferred (or equivalent years of directly related experience will be considered)
• Minimum of 3 years of banking and/or compliance experience
• Strong knowledge of loan and deposit compliance regulations
• Strong written communication skills needed to effectively communicate with customers and regulatory authorities
• Self‑starter with good decision-making skills
• Ability to meet deadlines and work with little direct supervision
• Ability to deal effectively with personnel of other departments within the bank
• Ability to perform detailed work which requires concentration
• Proficient in Excel and Word
• Ability to learn bank-related computer software programs needed for complaint research

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.

Work Environment

The Bank’s professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank’s employees, customers, and assets.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word “May”.

This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties.  Other duties may be assigned as needs arise.  Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law.

This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.