Bilingual Billing Specialist

Overview Si ce poste est situé au Canada, veuillez visiter notre site français à l’adresse suivante : https://careerscafr-kmbskonicaminolta.icims.com/jobs et rechercher le numéro d’emploi indiqué ci-dessus afin de consulter cette offre d’emploi en français. Accountable for the timely and accurate creation of customer invoices while striving to exceed customer expectations by building trust and credibility through our quality of work. Responsibilities SUMMARY OF KEY RESPONSIBILITIES Maximize Service Billing – Ensures the timely and accurate billing of assigned customer accounts Billing Inquires – Provide all internal and external customers with accurate billing information Audit Reports – Work through various SAP reports to ensure invoice accuracy Customer Service – Works to exceed customer’s expectations Adaptable – Is flexible to work various shifts and handle multiple task Enforce KM Policy / Procedure – Ensure all policies / Procedures are in place and being followed KEY RESPONSIBILITIES / DUTIES Timely and accurate billing of all customer invoices based on account assignment Ensures that all special billing requirements are followed as outlined in the “Cyclical Invoice Information Agreement” Review, analyze and action daily, weekly and monthly SAP block reports Handle all incoming calls, emails and faxes via call center application Investigate and resolve customer billing disputes and ensures that all cancel and rebills, credit or debit memo are processed in a timely manner Contact customer to obtain purchase orders, meter reads and other account specific information to ensure accurate invoicing Back-up to co-workers during vacations, special projects and other extended leaves Perform other duties as assigned by the Billing Manager or Supervisor Other Duties/Projects As assigned Qualifications Minimum 2 years of billing experience (preferably in SAP) Team Player Driven by quality and has strong attention to detail Customer Service focused with excellent telephone and email etiquette Proficient in Microsoft Excel Bilingual (written / verbal) Salary disclaimer Base Salary Range: $$48,490.52 – $$60,612.50 annually Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and specific business needs. Your Benefits & Rewards We’re committed to supporting your success—professionally and personally. Depending on your role and location, benefits may include: Competitive salary and incentive compensation Comprehensive health, dental, and vision coverage Retirement and financial wellness programs Paid time off, holidays, and well‑being resources Learning, development, and career growth opportunities Our Culture We are collaborative, accountable, and purpose‑driven. We value curiosity, integrity, and people who want to make a meaningful impact—for customers, colleagues, and the communities we serve. #KM About Us This posting reflects an existing vacancy that we are actively recruiting for. About Konica Minolta Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter. Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal. Salary Disclaimer Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and specific business needs. AI Disclosure Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision. EOE Statement Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law. Konica Minolta Business Solutions, U.S.A., Inc and Konica Minolta Business Solutions (Canada) Ltd. are equal opportunity employers.SUMMARY OF KEY RESPONSIBILITIES Maximize Service Billing – Ensures the timely and accurate billing of assigned customer accounts Billing Inquires – Provide all internal and external customers with accurate billing information Audit Reports – Work through various SAP reports to ensure invoice accuracy Customer Service – Works to exceed customer’s expectations Adaptable – Is flexible to work various shifts and handle multiple task Enforce KM Policy / Procedure – Ensure all policies / Procedures are in place and being followed KEY RESPONSIBILITIES / DUTIES Timely and accurate billing of all customer invoices based on account assignment Ensures that all special billing requirements are followed as outlined in the “Cyclical Invoice Information Agreement” Review, analyze and action daily, weekly and monthly SAP block reports Handle all incoming calls, emails and faxes via call center application Investigate and resolve customer billing disputes and ensures that all cancel and rebills, credit or debit memo are processed in a timely manner Contact customer to obtain purchase orders, meter reads and other account specific information to ensure accurate invoicing Back-up to co-workers during vacations, special projects and other extended leaves Perform other duties as assigned by the Billing Manager or Supervisor Other Duties/Projects As assignedMinimum 2 years of billing experience (preferably in SAP) Team Player Driven by quality and has strong attention to detail Customer Service focused with excellent telephone and email etiquette Proficient in Microsoft Excel Bilingual (written / verbal) Salary disclaimer Base Salary Range: $$48,490.52 – $$60,612.50 annually Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and specific business needs. Your Benefits & Rewards We’re committed to supporting your success—professionally and personally. Depending on your role and location, benefits may include: Competitive salary and incentive compensation Comprehensive health, dental, and vision coverage Retirement and financial wellness programs Paid time off, holidays, and well‑being resources Learning, development, and career growth opportunities Our Culture We are collaborative, accountable, and purpose‑driven. We value curiosity, integrity, and people who want to make a meaningful impact—for customers, colleagues, and the communities we serve. #KM