Accounts Receivable Supervisor - Holdings

It's fun to work in a company where people truly BELIEVE in what they're doing!

Our intention is to have employees who are passionate about making their personal mission statement come to life each day at work!  Be it through providing healing, eradicating loneliness, contributing to efficiencies, streamlining processes, being dependable, sparking creativity or something else, the demonstration of HOW you do your job is just as important as WHAT you do in your job.

Alongside our valued employees, we are making a difference throughout the state of Ohio in the lives of those that need healthcare or those embracing the next chapter of their lives. Sustained members of our team demonstrate accountable behavior and share our values of customer service, innovation, inclusion, integrity, financial stewardship, leadership and care.

The Accounts Receivable Supervisor has key responsibilities for billing and collections, and coordinates accounts receivable activities, ensuring an accurate accounts receivable balance in accordance with current federal/state/local guidelines, and regulations governing the facility, government regulatory standards, and with Ohio Living policy.

Essential Activities and Tasks 

Financial Management - 60%

• Supervises and assists in all billing processes and collection efforts made by Accounts Receivable Coordinators.

• Monitors accounts receivable aging reports, allowance for doubtful accounts calculations and accounts receivable write-off reason codes activity reports, bad debt expense reporting and other relevant reports available in the software system to identify any issues needing supervisory involvement in an effort to improve the status or resolve issues.

• Assesses current revenue, receivables and receipts processes and proactively offers recommendations.

• Assists in determining uncollectible accounts through communication with Accounts Receivable Coordinators, site personnel and direct report Manager.

• Assists the site representatives as needed or requested with related accounts receivable (AR) questions or concerns.

• Creates new payors or needed changes to payor set-up structures within software system.

• Assists in payor rate change updates.

• Interacts with Finance, Operations and Information Systems representatives to respond to inquiries, requests for information or to participate in special projects.

People Management and Development - 30%

• Fosters a positive work environment that attracts, retains, and motivates employees.

• Assists with interviews, selection, and orientation of departmental staff.

• Prepares job performance evaluations of departmental staff.

• Participates in the development, planning, scheduling, conducting, and monitoring of training programs, including in-services, on-the-job training, external training, and orientation programs for departmental staff.

• Responds timely and thoughtfully to questions and requests, as well as reviews work product from departmental staff that has been provided.

Operations Management and Administration - 10%

• Communicates with payers to resolve problems or concerns.

• Provides assistant with AR related questions from management.

• Special reports or tasks as requested and required.

All other duties as assigned.

Qualifications

Education

• High school diploma or equivalent required.

• Bachelor's degree in business administration, accounting, or a related field preferred.

Experience

• Three years experience with revenue, receivables, and receipts internal control processes with a focus on payer verification and/or authorizations.

• Experience with accounts receivable, revenue, billing and collections operations for skilled nursing, home health, and/or hospice services preferred.

• Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet required.

Other Requirements

• Must be able to read, write, speak, and understand the English language.

• Must possess a valid driver's license and acceptable driving record. Must be insurable under professional liability and crime coverage policies as specified by insurance carrier underwriting standards.

Working Conditions and Special Requirements

• Sitting - Up to 8 hours/day

• Standing - Up to 4 hours/day

• Walking - Up to 2 hours/day

• Lifting, transferring, pushing or pulling equipment/supplies - Up to 25 pounds

• Driving - Up to 6 hours/day

• Travel % / Overnight Travel - Minimal

• Work weekends, evenings, and holidays - As needed for coverage

• Risk Category for Exposure to Bloodborne Diseases - III