Manager Accounts Receivable

About Us

The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.

Summary

Manages core Accounts Receivable functions with a strong focus on account reconciliation and audit readiness, while also owning refund processing as well as collections.  Guides department supervisors on receivable objectives and drives efficient work processes using SAP S/4HANA. Partners with Treasury, Customer Experience, Sales, and IT.

This position will support our Accounts Receivable team.  It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week.  This position is based out of our North Dallas office in Dallas, TX.

Essential Duties & Responsibilities

• Drive account reconciliation and audit readiness, including aging review, to meet receivable balance objectives.
• Oversee workload distribution and maintain the department's report library, meeting OKRs, SLAs, performance metrics, and Month End Close deliverables.
• Hire, train, mentor, and appraise staff performance; drive goal setting and tracking.
• Supervise AR associates, delivering high quality service per Freeman's service vision: Do it right. First time. Every time.
• Model direct ownership, proactively identifying and addressing gaps.
• Lead with composure under pressure, treating feedback as constructive information.
• Present team decisions with confidence, escalating concerns through leadership.
• Engage openly with new systems and change, staying receptive to coaching.
• Apply audit grade due diligence before approval or escalation.
• Continuously evaluate and improve AR processes to increase efficiency and reduce errors.
• Serve as lead on IT reviews and user stories and respond promptly to escalations.

Education & Experience

• 5 to 7 years of full cycle Accounts Receivable and Credit and Collections experience, including cash application, credit and collections, and reconciliation of trade and non trade AR to the General Ledger (GL), on commercial accounts, including 3+ years as an established, titled Manager.
• Bachelor's Degree in Accounting, Finance, or Business preferred; HIgh School Diploma or Equivalent with relevant experiene is required.
• Proven people leader, with a track record of developing and retaining high performing teams.
• Strong knowledge of collections policy, DSO, and past due calculations.
• Extensive knowledge of payment methods, banking systems, and cash application.
• Working knowledge of Order to Cash (OTC) processes and their relationship to revenue and cash flow.
• Strong SAP S/4HANA knowledge, including the Accounts Receivable module.
• Hands on expertise with merchant portals, payment gateways, and card processor workflows.
• Salesforce or comparable CRM experience preferred.
• 5+ years with ERP systems such as SAP, Oracle, or JD Edwards; in depth SAP experience desired.
• Multi system reconciliation experience.
• Prior experience in system migration, with proven ability to lead team transitions to new platforms.
• Includes at least 3 years within an audit cycle environment, with a strong grasp of internal controls and compliance requirements.
• Ability to create and maintain SOPs, job aids, and IT user stories.
• Assertive self starter and quick learner, able to work independently.
• AI tool experience, such as Microsoft Copilot, is a plus.
• Excellent verbal and written communication across all levels, with diplomacy and accuracy.
• Advanced Excel skills; working knowledge of Word, PowerPoint, and Adobe Acrobat.

Certificates, Licenses, Registrations

NACM designation (CBA/CBF) is a plus; not required.

Travel Requirements

What We Offer

The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially.  These are a handful of the types of programs and benefits our full-time people may be eligible for.  There may be some variances in specific benefits across regions.

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off

Diversity Commitment

At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.

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