Accounts Receivable Manager

Job Summary

The Accounts Receivable (AR) Manager is responsible for overseeing the full AR cycle in a hospitality environment, ensuring timely and accurate billing, collections, and account reconciliation. This role supports hotel revenue goals by managing receivables from individual, corporate, group, and event clients, while maintaining strong relationships with guests and partners. The AR Manager also ensures the integrity of financial transactions and supports audit and compliance initiatives. This role also oversees payroll-related tasks within the Group Billing Department to ensure timely and accurate compensation processing and compliance with labor regulations.

Key Responsibilities

• Assist in generating, reviewing, and distributing invoices for group bookings, catering events, and ancillary services. Process intercompany invoices in a timely and accurate manner.

• Monitor aging payments and invoices working closely with team to proactively follow up on overdue accounts. Communicate with clients to resolve billing inquiries and ensure timely payments.

• Prepare, process and ensure all wires and checks are recorded day received and reconciled.
• Track group commission invoices and payments and respond to related inquiries from third-party agencies, travel partners, and internal stakeholders.
• Research and evaluate the creditworthiness of groups or clients requesting direct billing privileges. Provide credit recommendations in line with company credit policy.
• Reconcile AR ledgers, guest ledgers, and advanced deposit ledgers, ensuring accurate resolution. Investigate and resolve discrepancies for month end.
• Oversee payroll responsibilities for the Group Billing team, including timekeeping review, approval of timesheets, coordination with Human Resources or Payroll departments, and ensuring accurate tracking of paid time off, overtime, and schedule adherence. Ensure payroll submissions are accurate and compliant with company policies and labor laws.
• Distribute Tracking reports for all contracted and internal transactions and assist with month-end AR reconciliations and other financial reporting as required by senior management. Record and maintain tax exemption records.
• Demonstrate leadership qualities. Manage and support Group Billing staff, ensuring compliance with internal controls and adherence to deadlines and service standards. Provide training and onboarding for new staff as needed. Perform annual reviews.
• Ensure AR processes are compliant with internal financial policies, GAAP and USALI standards, and audit requirements. Assist with documentation and responses during internal and external audits.

Requirements

• Full-time, in-office position

• Bachelor’s degree in accounting, finance, or a related field preferred

• 3–5+ years of accounts receivable experience, preferably in a hotel, resort, or multi-property hospitality environment
• Strong understanding of hospitality billing practices, group contracts, and revenue streams
• Experience in group billing, corporate accounts, and travel agency commissions
• Proficiency in PMS, POS and accounting software (e.g., Opera, Oracle, InfoGenesis )
• Proficiency in Excel, Word and Adobe
• Excellent attention to detail, with strong organizational and analytical skills
• Effective communication and negotiation skills
• Proven ability to lead and train junior staff.
• Ability to multi-task and complete ad-hoc requests