Accounts Receivable Specialist

Come join the TOTO USA Family!

The bathroom is where we start and end our days - it's an everyday luxury we'd never want to do without. TOTO believes that people should have the greatest comfort, convenience and performance design possible in the bathroom. Improving people's lives is what inspires every TOTO innovation.

TOTO is one of the world's largest plumbing products manufacturers. We offer a complete line of residential and commercial plumbing fixtures and fittings, faucets, accessories, shower and flush valves, as well as lavatories, toilets, air baths and urinals. More than 1,500 TOTO engineers and their colleagues are committed to achieving the seamless integration of performance, conservation, technology, and innovation. 

Perks of the job

• Excellent benefit package which includes medical, dental, vision, and life insurance. 
• Paid vacation, Paid Holiday & 401K, Company match after (1) one year that vests immediately upon participation
• Collaborative, dynamic work environment within a fast-paced awesome company

Position Summary:

Maintains accurate customer receivables through timely cash application, account reconciliation, and resolution of payment discrepancies. Partners with customers and internal teams to resolve account issues and supports financial close, credit review, reporting, and audit activities in accordance with established accounting practices and internal controls.

Essential Functions:

• Review, process, and apply customer payments, including ACH, wire transfers, checks, and other payment transactions in accordance with established policies and procedures.
• Reconciles cash receipts to bank and third-party payment records; researches and resolves unapplied cash, duplicate payments, and other payment discrepancies.
• Processes accounts receivable adjustments, chargebacks, credits, and write-offs within established authorization requirements.
• Prepare and distribute customer invoices, statements, chargeback documentation, and accounts receivable reports.
• Research and resolve customer account discrepancies and respond to internal and external inquiries regarding payments, invoices, and account balances; escalates issues requiring additional approval or assistance.
• Support credit evaluation, financial close, and internal and external audit activities by providing accurate accounts receivable information and supporting documentation.
• Performs month-end and year-end accounts receivable activities, including account reconciliations, reporting, and maintenance of supporting documentation.

Supervisory Responsibilities:

• This position has no supervisory responsibilities.

Required Skills & Abilities: 

• Knowledge of cash application, accounts receivable processing, account reconciliation, and basic accounting principles.
• Ability to research payment discrepancies, resolve routine account issues independently, and recognize when escalation is needed.
• Strong attention to detail, organizational skills, and ability to meet processing and financial close deadlines.
• Effective written and verbal communication and professional customer service skills.
• Proficiency with Microsoft Excel and accounting or ERP systems; SAP experience strongly preferred.
• Ability to handle confidential financial and customer information appropriately.

Education & Experience:

• Bachelor’s degree in Accounting, Finance, Business, or a related field and one (1) to three (3) years of experience in cash application, accounts receivable, billing, collections, or related accounting functions required; an equivalent combination of education and relevant experience may be considered.

Work Environment & Travel:

• Work is performed primarily in a professional office environment with extensive use of computers and accounting systems.
• No travel required for this position.

Physical Requirements: 

• Prolonged periods of sitting and working at a computer, including frequent keyboarding and data entry.
• Ability to use standard office equipment and handle office supplies and materials.
• Ability to occasionally lift, carry, or move office supplies and materials weighing up to 15 pounds.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Regardless of position or title, all TOTO employees are expected to provide the highest level of customer service and kindness for the organization. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

TOTO USA is an Equal Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.