Accounts Receivable Specialist

Mur-chol-uh-jee | The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world.

Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and we are adding to our #MerchTeam at our facility in Plymouth. Come see why we are a three-time Star Tribune Top Workplaces award winner! 

Merchology is seeking an Accounts Receivable Specialist for our Finance team. Reporting to the Accounting Manager, the Accounts Receivable Specialist is a key role in contributing to the success of Merchology! 

PRIMARY RESPONSIBILITIES

Accounts Receivable Specialist will: 

• Process daily customer invoicing and accurately and timely apply customer payments; research unidentified payments and maintain minimal unapplied cash balances.
• Research and resolve customer inquiries related to accounts receivable, billing, and collections while providing professional and responsive customer service.
• Monitor and manage the accounts receivable aging, proactively follow up on past-due balances, and escalate collection issues as appropriate.
• Reconcile customer accounts and investigate discrepancies related to invoices, payments, credits, refunds, and account balances.
• Research and resolve customer payment discrepancies, deductions, short pays, and billing disputes in coordination with Sales, Customer Service, and other departments.
• Partner with Customer Service and Sales to process customer credits, refunds, and account adjustments accurately and timely, ensuring appropriate documentation and approval.
• Assist with month-end close activities related to accounts receivable, including AR reconciliations, aging analysis, and supporting schedules.
• Prepare AR reports and metrics for management review.
• Utilize accounting software and systems to manage invoices and payments.
• Assist with sales and use tax administration.
• Perform other accounting duties and special projects as assigned.

• 2-5 years of accounts receivable experience.
• Associates or bachelor’s in accounting or related field.
• Detail oriented and organized.
• Comfortable communicating with customers through phone and email.
• Working knowledge of basic accounting principles and accounts receivable processes.
• Collaborative and professional interpersonal and organizational skills.
• Intermediate proficiency in Microsoft Excel, including formulas, sorting/filtering, and working with large datasets.
• Experience with account reconciliations and month-end close activities preferred.
• Experience with NetSuite or another ERP/accounting system preferred; experience with HubSpot and Adobe a plus.

WHAT WE OFFER

In addition to an outstanding creative culture, authentically nice people, and interesting work, we have:

• Generous PTO (18 days per year)
• 8 company-paid holidays
• Hybrid work schedule for select departments
• 40 hours of paid volunteer time
• 401(k) with match
• Medical and dental insurance options, FSA, and HSA (with company HSA match), Critical Illness and Hospital Indemnity, Short- and Long-Term disability insurance options
• Company-paid life insurance 
• Company-sponsored social events 
• Premium brand partner discounts 
• Employee-led Committees 

LOCATION

• 3000 Niagara Lane North, Plymouth, MN 55447
• Remote hybrid role: Three days onsite and two days remote following training - there is no option for fully remote work

INDUSTRY

• Business to Business eCommerce and Apparel

Merchology is an equal opportunity employer and certified Disability-owned Business Enterprise. We celebrate diversity and are committed to a workplace where personal and professional growth are achieved through inclusion. If you require disability resources to submit your application, please email jobs@merchology.com for assistance.