Accounts Receivable Manager

About the Role

We are seeking an experienced Accounts Receivable Manager to lead our accounts receivable function and support the continued growth and scalability of our finance operations. This role is responsible for managing billing, cash application, collections, customer account resolution, and AR reporting while helping drive process improvements across the order-to-cash cycle.The ideal candidate is a hands-on leader who can manage day-to-day AR execution, develop team members, strengthen internal controls, and partner cross-functionally to improve cash flow, reduce past due balances, and enhance the customer experience.

Key Responsibilities

Lead the accounts receivable function, including billing, cash application, collections, deductions, disputes, and customer account management. Oversee the order-to-cash process to ensure accurate invoicing, timely payment application, and effective collection activity. Reconcile eCommerce invoice activity, payment settlements, fees, refunds, chargebacks, and cash receipts. Monitor aging reports, past due balances, unapplied cash, and other AR metrics to identify risks and drive timely resolution. Develop and execute collection strategies to reduce DSO, improve cash flow, and minimize bad debt exposure. Manage customer account escalations, including billing discrepancies, deductions, short payments, payment plans, and disputed balances. Partner with Sales, Customer Service, Supply Chain, and Finance teams to resolve account issues and improve invoice accuracy. Review and approve customer account adjustments, including credit memos, write-offs, reconciliations, and other AR-related transactions. Support month-end close activities, including AR reconciliations, reporting, variance analysis, and related schedules. Develop, document, and maintain AR policies, procedures, and internal controls to support accuracy, consistency, and compliance. Provide reporting and insights on AR trends, customer payment behavior, collection performance, and key performance indicators. Lead, coach, and develop AR team members by setting priorities, assigning work, and driving accountability for results. Identify opportunities to improve AR workflows, reporting, automation, and ERP functionality to support business growth and operational efficiency.

Required Qualifications

Five or more years of business-to-business accounts receivable, billing, collections, or order-to-cash experience. Prior experience leading, supervising, or mentoring team members. Strong understanding of AR processes, customer account reconciliation, collections strategy, payment terms, and credit-related workflows. Experience working with ERP systems and AR modules. Strong analytical, organizational, and problem-solving skills. Ability to manage customer conversations professionally while balancing collection objectives and customer relationships. Strong communication skills with the ability to partner effectively across Finance, Sales, Customer Service, and Operations. Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail and deadlines.

Preferred Qualifications

Experience in a manufacturing, distribution, or multi-site business environment. Experience with customer portals, deductions, chargebacks, short payments, and dispute resolution. Experience supporting month-end close, audits, internal controls, or public-company reporting requirements. Experience improving AR processes through automation, workflow redesign, or ERP enhancements. Bachelor’s degree in Accounting, Finance, Business, or a related field; equivalent experience may be considered.

Key Success Measures

Improvement in DSO, past due balances, and collection effectiveness. Timely and accurate billing, cash application, and customer account reconciliation. Accurate and timely reconciliation of eCommerce invoice activity, payment settlements, refunds, fees, chargebacks, and related cash receipts. Reduction in unapplied cash, unresolved deductions, and aged disputes. Consistent execution of AR controls, policies, and close deadlines. Development of a high-performing AR team with clear priorities and accountability.