Accounts Receivable Manager

The Accounts Receivable Manager leads the receivables function for the company’s retail locations and national accounts program, including invoicing, cash application, collections, reconciliations, dispute resolution, and escalation of delinquent accounts. This role is responsible for improving cash flow, reducing aged receivables, strengthening controls, and leading a high-performing AR team across multiple revenue channels.

Key Responsibilities

Manage the full AR cycle across retail locations and the national accounts program, including invoicing, cash application, collections, reconciliations, and billing issue resolution. Lead and develop the accounts receivable team by setting goals, priorities, and performance expectations. Monitor aging and collection activity across retail and national accounts portfolios to identify at-risk balances and implement corrective action plans. Manage third-party collection agency relationships, including account placement, performance monitoring, escalations, and recovery tracking. Partner with internal stakeholders supporting retail operations and national accounts to resolve disputes, improve billing accuracy, and reduce payment delays. Establish and enforce credit, collection, and write-off procedures in alignment with company policy and financial controls. Prepare recurring AR reporting by channel, including aging, collections, bad debt exposure, dispute volume, and cash flow trends. Support month-end and year-end close activities related to receivables, including reconciliations, reserve analysis, and audit support. Identify and implement process improvements, automation opportunities, and control enhancements that improve efficiency and collection outcomes. Ensure compliance with accounting standards, internal policies, and documentation requirements.

Required Qualifications

Bachelor’s degree in Accounting, Finance, Business Administration, or a related field. 5+ years of progressive AR, billing, or collections experience, including team leadership. Strong knowledge of receivables, collections, reconciliations, and internal controls. Experience with accounting or ERP systems and advanced Microsoft Excel skills. Strong analytical, communication, and organizational skills with attention to detail. Ability to manage multiple priorities in a deadline-driven environment.

Preferred Qualifications

Experience managing accounts receivable in a multi-location retail environment and/or national accounts program. Background in process improvement, automation, or system implementation related to receivables or billing operations. Experience partnering with cross-functional leaders to improve upstream billing accuracy and downstream collections performance.

Success Metrics

Improved aging, DSO, and collection effectiveness. Accurate, timely cash application, reconciliations, and reporting. Reduced disputes, write-offs, unapplied cash, and external agency placements. Strong team productivity, service levels, and process compliance.

Core Competencies

Leadership and team development Analytical thinking and problem solving Process improvement and change management Financial acumen and operational discipline Communication, collaboration, and conflict resolution Attention to detail and accountability