Accounts Receivable Collections Specialist

Potentia Human Resources is proud to partner with Mario’s Towing Ltd. to recruit an Accounts Receivable Collections Specialist for their head office in Kelowna, BC. This key support role within the accounting team is responsible for accurate invoicing, payment processing, and accounts receivable management. Known for operational excellence, customer service, and innovation, Mario’s Towing has pioneered Canada’s first hybrid deck tow truck, operates a 24/7/365 dispatch system, and manages a fleet of over 100 trucks. The company combines technical expertise, sustainability, and exceptional service to set the standard in the towing industry.

Reporting to the Chief Financial Officer, the Accounts Receivable Collections Specialist works closely with both accounting and dispatch to ensure service details are properly documented and billed. As the successful candidate you will maintain customer account records, post payments, assist with collections, and collaborate with internal teams to resolve discrepancies, supporting smooth financial operations. This is an in-office role at the Kelowna head office. 

Key Responsibilities:

• Enter and process customer invoices from Fleetcents into Sage accurately and on time.
• Review billing information for completeness and accuracy.
• Maintain up-to-date customer account records and supporting documentation.
• Reconcile invoice data between systems to ensure accuracy.

• Monitor accounts receivable aging and identify overdue accounts.
• Follow up professionally with customers regarding outstanding balances.
• Record collection activities and communications.
• Escalate accounts as needed in collaboration with management.

• Post customer payments (cheques, credit cards, EFT, etc.) in Sage.
• Apply payments to the appropriate invoices and accounts.
• Investigate and resolve payment discrepancies.
• Maintain organized records of payment transactions and remittances.

• Provide administrative support to the dispatch team for office inquiries.
• Verify service details to ensure accurate invoicing.
• Resolve discrepancies or missing information with dispatch.

• Maintain accurate financial and customer records.
• Assist with accounts receivable reporting as needed.
• Support month-end reconciliation between Fleetcents and Sage.

Requirements

We are seeking a detail-oriented accounting professional who values accuracy and organization, is comfortable in a fast-paced environment, and enjoys supporting both operational and financial processes.

Qualifications:

• Previous experience in collections, accounts receivable, bookkeeping, or accounting administration.
• Experience with Sage or similar accounting systems is an asset.
• Strong attention to detail and data accuracy.
• Excellent organizational and time management skills.
• Strong communication skills with both customers and internal teams.
• Ability to manage multiple priorities in a dynamic environment.

Benefits

Mario’s Towing offers a salary range of $60,000 – $65,000, depending on experience. Benefits include health and dental coverage, RRSP matching, and the opportunity to join a stable, growing organization with a strong team-oriented culture.

Recruitment Process

• Initial interview with Potentia Human Resources.
• Interview with the Chief Financial Officer.
• Reference checks and offer of employment.

This is an excellent opportunity for someone who enjoys structured, detail-driven work and being part of a collaborative, operationally focused team. If you are a detail-oriented accounting professional who thrives in a fast-paced environment, we encourage you to apply as soon as possible.