Accounts Receivable Clerk
FlavorSum • Kalamazoo, Michigan • Full Time
Posted on Sat, Aug 29, 2026
- Process and post customer payments received through checks, ACH transactions, wire transfers, lockbox services, and credit card payments.
- Apply cash receipts accurately to customer accounts and investigate unapplied or misapplied payments.
- Maintain customer account records, ensuring all information is current, complete, and accurate.
- Process approved credit memos, deductions, adjustments, write-offs, and customer refunds.
- Monitor customer aging reports and proactively manage collection activities to reduce overdue balances.
- Contact customers regarding outstanding invoices and payment discrepancies in a professional and timely manner.
- Build and maintain positive customer relationships while balancing collection objectives and customer service expectations.
- Escalate collection issues and significant delinquent accounts to management as appropriate.
- Assist with establishing and maintaining customer credit files and supporting credit evaluations.
- Reconcile customer accounts and research discrepancies between customer records and company records.
- Investigate and resolve billing disputes, payment shortages, deductions, and other account issues.
- Collaborate with Sales, Customer Service, Operations, and other departments to resolve invoice and payment-related concerns.
- Ensure customer accounts remain accurate and up to date by performing routine account reviews and reconciliations.
- Prepare accounts receivable reports, aging summaries, and collection status reports for management review.
- Support month-end, quarter-end, and year-end close activities related to accounts receivable.
- Assist with internal and external audits by providing requested documentation and supporting schedules.
- Maintain compliance with company policies, accounting standards, and internal controls.
- Identify opportunities for process improvements and participate in continuous improvement initiatives.
- Assist with special projects as assigned.
- Cross-train within the accounting department to support overall departmental objectives.
- Perform other duties as assigned.
- High School Diploma or GED required.
- Associate degree in Accounting, Finance, Business Administration, or related field preferred.
- Minimum of 2 years of accounts receivable, billing, collections, or general accounting experience preferred.
- Experience working in an ERP or accounting system such as SAP, Microsoft Dynamics, NetSuite, Oracle, or similar platforms preferred.
- Manufacturing, distribution, or industrial industry experience preferred.
- Strong understanding of accounts receivable processes, collections, and general accounting principles.
- Solid knowledge of cash application, account reconciliation, and customer account management practices.
- Advanced attention to detail with a high degree of accuracy.
- Strong analytical and problem-solving skills.
- Excellent organizational and time-management abilities.
- Proficiency in Microsoft Excel, Outlook, and other Microsoft Office applications.
- Ability to manage multiple priorities and consistently meet deadlines.
- Effective verbal and written communication skills.
- Professional and customer-service-oriented approach when interacting with customers.
- Ability to work independently and as part of a team.
- Ability to maintain confidentiality and handle sensitive financial information appropriately.
- Prolonged periods of sitting and working at a computer.
- Frequent use of standard office equipment, including computers, phones, and printers.
- Ability to occasionally lift and carry up to 20 pounds.
- Ability to communicate effectively in person, by telephone, and electronically.
- Office-based work environment with standard business hours..
- Occasional overtime may be required during month-end close, year-end close, audits, or periods of increased business activity.
- Days Sales Outstanding (DSO)
- Collection Effectiveness Index (CEI)
- Percentage of Current Receivables
- Aging of Past-Due Accounts
- Cash Application Accuracy
- Invoice Accuracy Rate
- Collection and Follow-Up Timeliness
- Customer Dispute Resolution Cycle Time
- Reduction of Unapplied Cash
- Monthly Accounts Receivable Reconciliation Accuracy
AuditFriendly salary estimate
The employer did not post a salary for this role. Based on AuditFriendly's salary intelligence model (comparable live postings, role, seniority, and location), we estimate base pay of $45,000–$58,000 per year (median ~$52,000). This is an AuditFriendly estimate, not an employer-provided figure.
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