Accounts Receivable & Client Relations Manager

Accounts Receivable & Client Relations Manager | Queens, NY · $65,000–$95,000

About the Role A well-established freight forwarding and logistics company is looking for an Accounts Receivable & Client Relations professional to own collections and customer relationships for a growing book of business. This is a high-EQ, high-visibility role for someone who wants to build real relationships with clients while keeping receivables on track — and who has their eye on growing into a supervisory or leadership position down the line. You'll be the calm, proactive voice that keeps clients happy even when the conversation is about money.

Key Responsibilities

Collections & Client Relations

• Proactively monitor accounts and follow up on outstanding balances via phone, email, and messaging
• Build strong, long-term relationships with clients while negotiating payment and resolving billing questions
• Handle sensitive conversations with professionalism, empathy, and confidence

Account Management

• Track aging invoices and prioritize outreach based on account status
• Communicate clearly with clients around credit terms, statements, and payment timelines
• Escalate and manage more complex account situations (disputes, non-payment, legal matters) alongside leadership

Growth & Leadership

• Learn internal systems and processes with the goal of eventually training and supervising others
• Take increasing ownership of the department's workflow and decision-making over time

Qualifications

• Strong communication skills, both written and verbal
• Detail-oriented and comfortable working with numbers
• Proficient in Microsoft Outlook and Excel
• Adaptable and willing to learn new software and systems (accounting background not required — full training provided)
• Professional, reliable, and committed to long-term growth within the company
• Prior customer service, collections, or account management experience a plus

Interested? Send your resume to: Sapo@bhirednyc.com