Account Billing Specialist

Hilton Miami Blue Lagoon

SECTION ONE: MCR Universal Role Standards

EXECUTIVE SUMMARY

CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

AREAS OF EXCELLENCE

Happy Guests Spotless Cleanliness Product Consistency & Quality Teamwork

Duties and Expectations

• Happy Guests

Guest Relations:  Greet guests happily upon arrival and throughout their stay with a smile. Name Use:  Use the guests’ names whenever possible, ensuring they feel properly welcomed. Guest Satisfaction:  All Team Members work together to contribute to great guest satisfaction scores. Recovery:  Ability to handle challenging guest situations with hospitality and a sense of urgency. Hotel Knowledge:  Strong knowledge of all features of the hotel facility and amenities. Events:  Awareness and support for all groups and events at the hotel. Technology:  Understanding of relevant technology for each role. Phone Etiquette:  Answer all incoming calls with friendly service using the approved greeting.

• Spotless Cleanliness

Sparkling Clean Workspaces:  All areas, both front and back of the house, should be kept clean and well-organized. Pitching In:  Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe. Hospitality While Cleaning:  Always greet every guest happily with a smile, by name, if possible, while cleaning.

• Product Consistency & Quality

Checklists to 100% Accuracy:  All operational checklists are completed accurately and at the designated times, every shift. Shift Handover Reports:  Handover reports must be accurate and on time, for effective shift-to-shift communication.

Flawless Uniform:  All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.

• Teamwork

Communication:  Communication between Team Members should be clear, honest, and professional. Can Do Attitude:  Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests. Collaboration:  All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.

SECTION TWO: Accounting Billing Specialist, Role Specific Duties and Expectations

Position Overview We are seeking a detail-oriented and analytical Billing Professional to join our accounting team. In this role, you will oversee end-to-end billing operations, ensure the timely and accurate processing of invoices, and maintain robust financial records. You will work closely with sales departments and internal accounting staff to reconcile accounts The ACCOUNT BILLING SPECIALIST at Hilton Miami Blue Lagoon will be responsible:

Key Responsibilities

Invoice Generation: Prepare and issue accurate, itemized invoices to clients and groups based on services rendered or contracts. Data Verification: Review contracts, purchase orders, and sales tickets to compute fees and verify the accuracy of billing data before distribution Payment Processing: Receive, post, and track incoming payments, updating customer accounts and the ledger accurately in the billing software Dispute Resolution: Investigate and resolve billing discrepancies, client disputes, and uncollected claims in a professional manner. Accounts Receivable: Monitor aging reports, conduct professional follow-ups on overdue accounts, and assist in collections. Month-End Close: Assist the accounting team with month-end closing processes, account reconciliations, and financial reporting. Compliance: Ensure billing practices align with company financial policies, audit standards, and regulatory requirements.

Additional Key Responsibilities:

Banking Reconciliation: Perform weekly bank reconciliations to ensure all deposits, payments, and transactions are accurately recorded, and discrepancies are identified and resolved promptly. Tax Preparation Support: Prepare and compile tax-related documentation and details on a weekly basis to support compliance, reporting requirements, and financial record accuracy. Airline Group Billing Coordination: Work directly with airline groups and related contacts to ensure guest room charges are invoiced and collected within the agreed contractual timelines. Follow up on outstanding balances and coordinate with internal departments to resolve payment issues promptly.

Qualifications & Skills

Education: Associate’s or bachelor’s degree in accounting, Finance, or a related field (preferred). Experience: 2+ years of relevant experience in billing, bookkeeping, or accounts receivable. Software Proficiency: Strong working knowledge of accounting and ERP software (e.g., QuickBooks, SAP, Oracle) and advanced Microsoft Excel skills. Soft Skills: Exceptional numerical/analytical skills, high attention to detail, and strong written/verbal communication skills for client-facing issue