Billing Specialist

Billing Specialist

As our Billing Specialist, you will be responsible for ensuring accurate and timely customer invoicing while supporting exceptional customer service and operational efficiency. This role serves as a key liaison between customers, Sales, Accounts Receivable, and internal departments to manage billing activities, resolve invoice discrepancies, and ensure compliance with customer requirements. You will play a critical role in supporting cash flow, maintaining accurate billing records, and contributing to the overall success of our customer relationships. 

Key Responsibilities

Billing & Invoice Management

• Prepare, review, and process customer invoices accurately and on schedule.
• Submit invoices through customer-specific billing portals, ensuring compliance with customer requirements.
• Monitor customer portals for invoice status, rejections, required actions, and updates to purchase orders (POs) and change orders.
• Research and resolve billing discrepancies and rejected invoices to support timely invoice processing and payment.
• Maintain accurate billing records and customer account information.
• Develop and maintain a strong understanding of customer billing requirements, portal processes, and company procedures.
• Ensure all billing activities comply with company policies, customer contracts, and regulatory requirements.

Customer Service & Relationship Management

• Serve as a primary point of contact for customer billing inquiries, invoice corrections, and account-related questions.
• Maintain professional communication with customers to ensure billing requirements and expectations are met.
• Collaborate with Accounts Receivable to support collection efforts and resolve outstanding balances.
• Partner with Sales, Operations, and other internal departments to ensure billing accuracy and timely issue resolution.
• Generate billing reports and assist with month-end closing activities.

What You Bring

• High school diploma or GED required; Associate's degree in Accounting, Business, or a related field preferred.
• 2+ years of billing, accounts receivable, accounting, or related experience in manufacturing, logistics, or construction.
• Familiarity with sales tax, purchase orders, and contract billing.
• Experience using customer billing portals such as Ariba, Coupa, Oracle, SAP, OpenInvoice, GEP, TRACK, or similar platforms.
• Experience with ERP or accounting systems preferred.
• Proficient in Microsoft Office Suite with intermediate proficiency in Microsoft Excel.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to prioritize multiple tasks, meet deadlines, and work effectively in a fast-paced environment.
• Demonstrated ability to collaborate across departments and provide exceptional customer support.