Tax Collections Specialist

Description of Work: Provides customer service by telephone and in person; answers inquiries about tax bills, property records, property valuations, procedures and requirements or refers to others as necessary; provides tax certifications to attorneys, lending institutions and taxpayers. Processes in-coming mail; sorts, distributes and keys in amounts; prepares out-going mail, posts and maintains records of postage due. Provides assistance to taxpayers, attorneys, real estate professionals, and the general public in researching records, and in providing general information on tax laws and policies. Checks deed requests for proof of payment and stamps for deed approval. Send out letters explaining various office actions. Enters returned mail into the database. Assures security of cash drawer; balances and counts drawer for daily close out. Performs a variety of clerical duties to support office functions including opening, sorting, and distributing mail; Assists coworkers with research and correspondence regarding delinquent collection methods; verifies employment and bank accounts; posts delinquent payments. Assists in other sections of the Tax Office. Performs related duties as required.

Knowledge, Skills, and Abilities:Knowledge of modern office practices and procedures. Knowledge of the application of office technology and the ability to learn specialized tax software applications. Ability to learn North Carolina Machinery Act, County tax policies and procedures concerning listing, assessment, billing, and collection. Skill in customer service excellence, teamwork, and collaborative conflict resolution. Ability to compute figures rapidly and accurately. Ability to read tax maps. Ability to deal tactfully and courteously with the general public, in explaining laws, policies and procedures, and handling angry customers. Ability to establish and maintain effective working relationships with co-workers, supervisors, and county officials. Ability to operate calculators, computers and other assigned equipment with speed, accuracy, and skill. Ability to work with figures accurately and efficiently. Must be able to perform the basic life operational skills of stooping, reaching, lifting, fingering, grasping, and repetitive motions. Must be able to perform sedentary work, exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, or otherwise move objects. Must possess the visual acuity to prepare and analyze data and figures, accounting, to operate a computer terminal, and extensive reading at distances close to the eyes.

Education and Experience:Graduation from high school with customer service and office technology experience; or an equivalent combination of training and experience.

Link to Apply:https://www.governmentjobs.com/careers/beaufortcounty

Application deadline: October 28, 2026

Resumes are not accepted in lieu of county applications. An updated application is required if applicant has applied previously for Beaufort County positions. Applicants must provide complete work history, documentation of all certifications, places and dates of employment and hours worked.

BEAUFORT COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER.

CRIMINAL BACKGROUND CHECK, AND/OR NCSBI FINGERPRINT-BASED CRIMINAL HISTORY RECORD CHECK, DRIVING RECORD CHECK, AND PRE-EMPLOYMENT DRUG SCREEN REQUIRED.

VALID NORTH CAROLINA LICENSE REQUIRED