Tax Center Manager

BakerRipley Neighborhood Tax Centers (NTC) is the largest Volunteer Income Tax Assistance (VITA) program in the nation. Our mission is to promote financial stability in underserved communities by providing free, high-quality tax preparation services and connecting families to essential resources. Each year, NTC prepares over 36,000 tax returns for low-income families at more than 20 locations in high-need neighborhoods throughout the Greater Houston Area. We are seeking candidates who share our passion for helping others and thrive in a fast-paced, team-oriented environment.

Job Summary:

The Tax Center Manager is responsible for overseeing one of several tax sites in the Greater Houston Area during tax season. Key responsibilities include training and assisting volunteers and staff, preparing tax returns, performing quality reviews, ensuring the site operates smoothly, resolving conflicts, monitoring equipment and supply inventory, maintaining the confidentiality of client information, complying with all IRS requirements, and fostering a positive relationship with host staff.

ESSENTIAL FUNCTIONS:

• Attends the NTC tax preparation training class and the Manager's Training in January
• Pass the Advanced IRS Certification and Site Coordinator Exams
• Prepares accurate tax returns and performs quality reviews of returns prepared by other staff and volunteers
• Ensure accurate preparation of tax returns through supervising and instructing volunteers, as well as researching NTC and IRS resource materials.
• Maintain a professional and welcoming environment for clients, promptly addressing any problems or conflicts in a professional manner.
• Determine cut-off times for clients based on site hours and volunteer availability.
• Ensure the tax center is adequately stocked with supplies and forms.
• Handle confidential documents appropriately.
• Keep track of all equipment and securely store it when not in use.
• Ensure all required IRS and tax center posters are displayed and visible.
• Performs other duties as directed by the Program Director

Multiple locations available 

• Southwest
• Spring Branch
• Northeast
• Pasadena
• East End
• Sunnyside
• Woodlands

Bilingual in English and Spanish preferred

All selected candidates must pass the IRS Advanced Certification, the Site Coordinator Exam, and attend all required training provided by Neighborhood Tax Centers.