Strategic Accounts Receivable Specialist

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

Scope of Position

The Strategic Accounts Receivable Specialist is responsible for the efficient, effective, productive, and accurate resolution of accounts receivable for an assigned territory while maintaining good customer relations and achieving company standards for results. Accountable for Customer Dispute Management Services (CDMS/dispute management) and overall customer satisfaction for resolution. Will assist and/or lead in performing various accounting, audit and financial related functions and tasks for AR. Projects may be assigned from time to time or as needed for implementation and or business needs.

This role is hybrid and is based in Andover, MA.

Primary Job Duties and Responsibilities

• Support and coordinate the activities of an AR portfolio more than $8M USD

• Manage the tactical relationship of the customers as representative of the Finance Shared Services organization

• Troubleshoot issues that are significant and assess impacts and solutions

• Coordinate customer meetings and prepare the topics for review and/or resolution

• Deliver on key performance metrics as established in the goal/review process

• Prioritize, resolve, and escalate any issue within 15 days of notice

• Transact credit card payments via online tool for applicable customers

• Provide recommendations in strategic decisions regarding customer terms, payment methods and credit requirements

• Analytical review of an assigned collections territory to prioritize research efforts and determine the appropriate methodology for each account (letter, call, etc.)

• Make judgment decisions regarding the status of a customer account based on a thorough analysis of the customer’s purchases, payments, history, ability to pay, credit limit exposure, and our business strategy. Strive to make decisions that result in a win-win situation

• Maintain a strong communication with field sales, agents, logistics, and management regarding identified account risks, potential credit problems, disputes, and customer comments. Identify and escalate, as necessary

• Maintain and manage all AR data for assigned portfolio related to customer discounts, allowances, and rebates

• Work HRC (HighRadius) Dispute creation Issues within no more than 15 days from the date a case is generated, unless the issue involves a large and multifaceted dispute which should be resolved timely

• Following SOP business rules, and through case creation, generate a credit memo where applicable to resolve customer financial disputes

• Maintain an accurate and up to date collection note system for all defined customers

• Provide support for common proof of delivery and/or product shortage claims

• Provide guidance and direction to Sales and Operations regarding the release of orders to accounts that have aged accounts receivables

• E-mail and mail invoices and bills of lading as necessary and per customer requests

• Identify and assist in the preparation of accounts for placement with collection agencies

• Provide backup support for team members and contribute to a collaborative team environment

• Perform other duties assigned by management

Required Qualifications

• Degree or certificate in Accounting, Finance, or a related field - or equivalent work experience

• 1+ years in Accounts Receivable or related accounting roles

• Accounts receivable or financial shared services experience

• Technical proficiency - Microsoft Excel skills; comfortable navigating spreadsheets, formulas, and creating pivot tables

• Multi-currency processing - Familiarity with international payments, currency conversions, and related compliance

• Collaborative mindset - Ability to work effectively with cross-functional teams, including individuals with diverse technical skill levels

• Excellent communication skills - Clear and professional verbal and written communication, with a strong focus on customer service and vendor relations

• Analytical thinking - Strong analytical and problem-solving skills with a high attention to detail

• Organizational ability - Demonstrated time management, multitasking, and prioritization skills to consistently meet deadlines

• Customer service orientation - A service-first approach with a proactive and responsive attitude

• Problem solving - Capable of identifying root causes and implementing long-term solutions

• Professional presence - Comfortable engaging with all levels of the organization, from staff to senior leadership.

• Adaptability - Flexible and resilient in a dynamic environment; able to shift priorities quickly

Preferred Qualifications

• Deduction resolution management experience

• SAP, or large ERP systems experience

• Public Company Compliance Experience - Familiarity with compliance requirements in a publicly traded company environment

General Applicable Company Competencies

• Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency

• Punctuality and dependability

• Ability to be flexible and adapt to changing work priorities and stressful conditions

• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts

• Maintain productive and collaborative relationships with other Watts employees

• Adherence to Watts’ seven Cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action

Working Conditions

While performing the job duties, you will be working in an office environment. You will be required to work in the office at the Andover, MA location three days per week (Monday – Wednesday) and can work remotely two days per week (Thursday and Friday).

Physical Requirements: Specific physical abilities required for this position include, but are not limited to:

• Ability to remain seated/standing at a desk or workstation for extended periods

• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods

• Ability to read documents and communicate clearly and effectively, both orally and in writing, with management, coworkers, and third parties

• Ability to operate standard office equipment such as computers, printers, phones, and copiers

• Ability to physically move around the office and occasionally lift and carry light objects, such as office supplies, documents, or small equipment

Pay Range

The expected salary range for this position is $27.75 - $31.35 hourly. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable laws.

Nothing in this job description restricts Watts’ right to assign or reassign duties, responsibilities, or change the working hours/conditions for this position at any time. This position is “at will,” which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.

#LIHybrid

Watts in it for you:

Please note that the followingbenefits apply only to permanent roles and do not apply to internship roles.

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs
• Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.