Senior Manager, Procurement Operations

Senior Manager, Procurement Operations
Reports to: VP, Procurement
Description
Jeppesen ForeFlight is building a world-class Procurement organization to support our continued growth across the Commercial, Business, Military, and General Aviation sectors. Reporting to the VP of Procurement, the Senior Manager, Procurement Operations will lead a small team and own the procure-to-pay (P2P) lifecycle end to end — from intake and requisition through purchase order, receipt, invoice, and payment handoff. This leader will build the processes, controls, systems, and metrics that allow Procurement to scale, and will serve as the business lead for our Coupa implementation. The role is a key cross-functional partner to FP&A and Accounting, and works closely with Legal, Security, and Privacy to embed contracting, risk, and compliance requirements directly into the purchasing workflow as our Procurement function continues to mature. The role also partners closely with Strategic Sourcing so that what is negotiated is what is ordered, received, and paid. This is a remote opportunity within the US
Key Responsibilities
P2P Operations & Team Leadership

• Lead, manage, and develop a small team of procurement operations professionals, setting priorities, service standards, and clear accountability
• Own the end-to-end P2P lifecycle, including intake, requisitioning, approvals, PO issuance, receiving, invoice matching, exception handling, and payment handoff to Accounting
• Own the front door for purchase requests, including intake and routing, buying-channel guidance (e.g., PO, corporate card, catalog), and triage to Legal, Security, and Privacy so requests reach the right reviewers the first time
• Serve as the escalation point for complex purchasing, invoice, and supplier issues, and drive them to resolution
• Own supplier onboarding and vendor master data workflows, including tax documentation, bank account verification, and fraud-prevention checks, ensuring data integrity and consistent, auditable records
• Implement risk-tiered supplier onboarding with Legal, Security, and Privacy, including sanctions and restricted-party screening at onboarding and on an ongoing basis
• Ensure clean financial handoffs to Accounting and FP&A, including PO quality, commitment visibility, and invoice readiness
• Drive continuous improvement and automation across the P2P process to reduce cycle time, manual effort, and control gaps
• Establish service levels and a support model for internal customers (e.g., request queue, office hours, self-service guidance) and measure the requester experience
• Support internal and external audit requests and ensure P2P controls, including segregation of duties and approval requirements, are documented and operating effectively

Coupa Implementation & Procurement Systems

• Serve as the business owner and day-to-day lead for the Coupa implementation, working with the implementation partner, IT, and functional stakeholders
• Define business requirements and lead solution design, configuration, testing (UAT), data migration, training, cutover, and post-go-live support
• Manage the implementation plan, risks, change control, and stakeholder communication through go-live
• Drive user adoption and change management across the business, including training, documentation, and user support
• Define integrations and data flows between Coupa and the ERP/accounting system, contract management, and other systems of record with IT and Accounting
• Apply automation and AI to reduce manual work, including touchless PO and invoice processing, and evaluate emerging tools that improve intake, analytics, and documentation
• Following go-live, act as the functional owner of Coupa and develop the roadmap for additional capabilities such as sourcing, contract management, and supplier management

Cross-Functional Partnership

• Partner with FP&A on budget ownership, commitment tracking, accruals, and spend reporting and forecasting
• Partner with Accounting and Accounts Payable on three-way match, GL coding, month-end close, and audit support
• Partner with Legal to integrate contract review, approval, and repository workflows into the P2P process
• Partner with Security and Privacy to embed vendor risk, security, and privacy reviews into supplier intake and onboarding
• Work with business units to communicate purchasing policies and requirements and to improve the internal customer experience
• Partner with Strategic Sourcing so that negotiated terms, SaaS renewal calendars, and supplier information flow seamlessly into POs, onboarding, and payment

Operating Model, Policies & Metrics

• Design, document, and maintain P2P policies, SOPs, approval matrices, and delegation-of-authority workflows
• Own procurement data standards, including spend category taxonomy and vendor master data definitions, so reporting is consistent and trustworthy
• Monitor policy compliance, including off-system and after-the-fact purchasing, and drive remediation with budget owners
• Build operational KPIs and dashboards covering PO cycle time, touchless PO and invoice rates, PO compliance, spend under management, and supplier data quality
• Establish a regular reporting cadence to Procurement leadership on operational health and progress against the implementation plan
• Help define team structure and hiring plans as volume grows, and build onboarding and training so new hires ramp consistently
• Develop and maintain a roadmap for maturing procurement operations over the next 12–18 months

Basic Qualifications

• Bachelor's degree in Business, Supply Chain Management, Finance, Information Systems, or a related field — or equivalent practical experience
• 7+ years of experience in procurement operations, procure-to-pay, or finance and procurement systems
• Demonstrated experience leading and developing a team
• Hands-on experience leading an ERP or procurement platform implementation from requirements through go-live
• Strong working knowledge of P2P controls, including three-way match, segregation of duties, approval workflows, and audit readiness
• Experience partnering with Finance, Accounting, and Legal, and with Security and/or Privacy teams on supplier review processes
• Working knowledge of supplier onboarding controls, including tax documentation, bank verification, and sanctions screening
• Experience managing procurement operations in a technology or SaaS environment, with a high volume of software and services spend
• Experience designing or improving processes, policies, and SOPs in a scaling organization
• Strong analytical skills, with experience building KPI and spend reporting for leadership
• Excellent project management, communication, and stakeholder management skills, with the ability to operate credibly across technical, financial, legal, and business audiences

Preferred Qualifications

• MBA or other advanced degree
• Professional certification such as CPSM (Certified Professional in Supply Management), CSCP, or PMP
• Coupa implementation, administration, or certification experience, including modules beyond P2P
• Experience with ERP integrations, contract lifecycle management tools, and supplier risk or onboarding tools
• Experience building or scaling a procurement operations function in a high-growth or software organization
• Experience operating in an organization where procurement, legal, and privacy/security processes are still maturing
• High fluency with AI and automation tools, with examples of using them to improve procurement or finance workflows
• Experience with procurement intake/orchestration or third-party risk management tools
• Pilot or aviation enthusiast

About Jeppesen ForeFlight:

Jeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. Combining Jeppesen’s 90-year legacy of accurate aeronautical data with ForeFlight’s expertise in cutting-edge aviation technology, the company delivers an integrated suite of tools designed to enhance safety, improve operational efficiency, and sharpen decision-making.

Why You Should Join (USA):

At Jeppesen ForeFlight, we know you want a rewarding career. To do that, you need challenging projects, a good work environment, and awesome coworkers. We believe in our employees, and we empower them to make a direct impact on our products and services messaging. We strive to provide our team and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits package includes but not limited to the following:

• Medical, dental, vision insurance with Employer paid health premiums
• Open PTO Policy
• 401(k) with up to 10% company matching and immediate vesting
• 12 Weeks Paid Parent Leave
• Flight Training Rewards

Pay is based upon candidate experience and qualifications, as well market and business considerations: Summary Pay Range: $143,000.00-$o175,000.00

Jeppesen ForeFlight – EOE including Disability/Vets | Pay Transparency | E-Verify Participant