Senior Collections Analyst

Senior Collections Analyst, SSC

About Arclin:

You can find Arclin everywhere. Our technologies make homes and transportation safer, help crops flourish, keep water clean, protect first responders and members of the military, and preserve the purity of essential pharmaceuticals. These vital, everyday products can't fail, and we’re here to give the world an extra layer of performance and peace of mind.
With ~4,000 team members across more than 30 global manufacturing facilities, we operate with the scale to make a global impact and the agility to solve complex challenges at the molecular level. Rooted in scientific discovery and innovation, Arclin’s materials redefine performance across industries - from Firepoint®’s patented intumescent technology that helps stall flames and save lives to the iconic Kevlar® and Nomex® brands trusted to protect those who serve, strengthen aerospace and industrial systems, and perform where reliability and safety are top of mind.
As we expand our mission‑critical materials portfolio and shape the next era of performance technologies, we’re looking for people who want to grow, lead, and solve the challenges others can’t. Together, we’ll advance the innovations that keep the world moving. Because at Arclin, our people are truly Vital Beyond Measure.

About The Role:

As a rapidly growing global manufacturing company focused on operational excellence, digital transformation, and scalable business processes. As we continue to expand through organic growth, acquisitions, and enterprise-wide standardization initiatives, we are transforming our operations through SAP S/4HANA and strengthening our teams.

To support this transformation, we are seeking a full-time, Sr. Collections Analyst to improve collections discipline, reduce past-due exposure, strengthening customer account visibility, and support standardized AR processes in a Shared Services environment.

The Sr. Collections Analyst will manage complex B2B collections activity, account reconciliations, customer follow-up, and aging analysis in support of improved cash flow, reduced past-due balances, and stronger portfolio management.

Key Responsibilities

Collections Management

• Manage an assigned portfolio of strategic customer accounts and monitor outstanding balances.
• Perform high-volume B2B collections through phone, email, and written correspondence while maintaining positive customer relationships.
• Strategically reduce past-due balances and improve Days Sales Outstanding (DSO).
• Review aging reports and prioritize collection efforts based on risk and exposure.

Reporting & Analysis

• Track payment commitments and follow-up to ensure timely receipt.
• Document all customer interactions and maintain accurate notes in SAP S/4HANA.
• Perform collections analysis to identify trends and gaps.
• Assist AR leadership with documentation and enhancement of collections processes and procedures.

Cross-Functional Collaboration

• Build and maintain professional relationships with sales, customer service, finance, and shared services.
• Communicate professionally with customers about outstanding balances and disputes.

Skills

• Strong analytical and problem-solving skills with keen attention to detail
• Proven ability to resolve complex customer account issues and disputes
• Proficiency in Microsoft Office, including Outlook, Word, and Excel (PivotTables, XLOOKUP/VLOOKUP, reporting)
• Strong communication and negotiation skills with customers and internal stakeholders.
• Experience with collection automation and workflow tools preferred.
• Ability to manage multiple priorities and drive results in a fast-paced environment.

Qualifications

Education

• Bachelor's degree in Finance, Accounting, Business Administration, or related field required.

Experience

• 4+ years of AR or collections experience, including at least 2 years of progressively increasing responsibility, required
• Experience working with SAP, S/4HANA, JDE, HighRadius, BlackLine, or similar platforms