Collections Analyst I
Omega Solutions • Toronto, Ontario • Full Time
Posted on Mon, Sep 7, 2026
RESPONSIBILITIES:
� Initiates collection calls on assigned account base in accordance with Invoice Life Cycle Guidelines by exercising good business judgment and due diligence in evaluating account solvency and ability/willingness to pay; � Facilitate customer payment by providing necessary documentation to customer; � Resolves customer billing disputes working with other Sales Operations personnel and Sales.; � Escalates problem collection accounts to Credit and Sales management; � Works with credit analyst on financial distress accounts; � Negotiates payment plans for financial distress accounts; � Recommends accounts for suspension after proper collection activity ; � Participates on process improvement projects as assigned; � Provides reports on assigned portfolio as requested to credit management ; � Ensures compliance with all company policies; � Provides training as requested.SKILLS: � Collections experience in a high growth environment; � Good customer relationship skills to manage a variety of customer iterations ; � Demonstrated initiative; � Ability to work independently; � Demonstrated participation in process improvement initiatives and/or project management experience; � Excellent communication (written and verbal) skills; � Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines; � Thrives in a team environment; � Able to use Microsoft suite of tools effectively.
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