Collections Analyst

Position Description: · Collection Analysts are directly responsible for working with our end-user customers to receive payments for products and services. · The position's contribution is that by ensuring that the accounts receivable portfolio turns into cash, the company's cash flow performance continues to grow each quarter. · The investment community values our company at a high valuation multiple as a direct result of our excellent free cash flow performance. · Consistent cash flow performance funds not only operating expenses but also investments in research and development to enable us to continue to grow. · As the Accounts Receivable portfolio for the company continues to grow in dollar amount as well as the number of invoices, we continue to need additional resources to manage it. · This position will be assigned an individual Accounts Receivable portfolio of between $15 and $25 million in which they will be accountable for its performance.

Responsibilities:

· Works with customers in assigned customer portfolio to receive payments. Resolves customer A/R differences to the satisfaction of both SFDC and our customers. Uses good business judgment in working with/through other Salesforce.com employees including Sales to achieve results. · Initiates contacts on assigned account base. Exercises good business judgment and due diligence in evaluating ability/intent to pay within the overall account relationship. · Facilitate customer payments by providing necessary documentation to customer · Resolves customer account differences working with other employees including Sales. · Uses good judgment in balancing the ability to resolve issues with the need to escalate them to the appropriate person · Participates on process improvement projects as assigned · Provides reports on assigned portfolio as requested to A/R Operations management · Ensures compliance with all company policies · Provides training as requested.