Seasonal Tax Examiner I

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Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

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An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.  Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements.  We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Temporary Seasonal Opportunities:

We are hiring seasonal staff to assist during the tax filing season (approximately 6 months starting in January). Full-time and part-time schedules are available as follows\: Full-time Monday through Friday 8\:30am-4\:30pm, part-time Monday through Friday 10\:30am-4\:30pm. These positions are hybrid with training conducted on site at 200 Arlington Street, Chelsea, MA.

Agency Overview:

The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management. Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused and transparent.

Division Overview:

The Tax Administration Division is responsible for fostering voluntary compliance and narrowing the tax gap by identifying, educating, and auditing noncompliant taxpayers. The Tax Administration Division audits the tax returns of businesses and individuals filed, including sales/use, meals, rooms occupancy and special fuels, are subject to examination by the Tax Administration Division staff.

Duties & Responsibilities (Contact Center):

• Respond to taxpayer telephone inquiries received on DOR’s tax hotlines
• Provide taxpayers with technical assistance by explaining state tax laws, rules, regulations, policies, etc.
• Have strong computer skills with a strong knowledge of Microsoft Word and Excel
• Perform computer research by accessing taxpayers’ account information and complete all casework/paperwork in accordance with Departmental policy

Preferred Qualifications (Contact Center):

• Effective communication skills
• Strong analytical skills
• Ability to provide oral instructions over the telephone in a precise, understandable manner
• Effectively follow written and oral instructions
• Ability to gather information by examining records/documents and through tactful questioning of individuals.
• Exercises Sound judgment and discretion in handling confidential information
• Prior experience working in a call center, or in the following fields\: customer service, collections, and/or tax administration

Duties & Responsibilities (Refund Fraud):

• Respond to taxpayers’ telephone inquiries relating to correspondence received from The Department of Revenue
• Provide taxpayers with technical assistance by explaining tax laws, rules, regulations and policies
• Perform computer research by accessing taxpayers account information
• Correspond in writing to taxpayers to obtain necessary documentation need to complete all case work/paperwork in accordance with Departmental policy

Preferred Qualifications (Refund Fraud):

• Effective communication skills
• Strong analytical skills
• Ability to provide oral instructions over the telephone in a precise, understandable manner
• Effectively follow written and oral instructions
• Good writing skills
• Ability to gather information by examining records/documents and through tactful questioning of individuals.
• Exercises Sound judgment and discretion in handling confidential information
• Have strong computer skills with a strong knowledge of Microsoft Word and Excel

Regular attendance is essential.  All applicants will be screened to ensure a history of adherence to the Commonwealth’s tax filing and remittance laws, and a criminal background search will be conducted.  As employees of the Department of Revenue, candidates will be expected to adhere to the agency’s Code of Conduct regarding personal income tax filing and the confidentiality of taxpayer information.