Scheduler & Billing Specialist

Job Title: Scheduler & Billing Specialist
Company: Premiere Property Services
Location: Grand Rapids, MI
Job Type: Full-Time

About Us:
Premiere Property Services is a leading property service and renovation company dedicated to delivering high-quality products and services to our customers. With a strong commitment to excellence and innovation, we are seeking a highly organized, detail-oriented, and proactive individual to join our team as a Scheduler & Billing Specialist. This dual-role position is critical to ensuring both the efficient coordination of field operations and the accuracy of billing processes.

Key Responsibilities:

Scheduling & Coordination:

• Coordinate daily appointments and job schedules for technicians.

• Answer phones and emails related to scheduling inquiries and service requests.

• Input and manage customer and job data in Salesforce.

• Confirm appointments with customers and follow up on schedule changes.

• Communicate scheduling updates and conflicts with internal teams and customers in a timely and professional manner.

• Maintain accurate and up-to-date records of all schedules, job status, and appointments.

• Collaborate with other departments to align technician availability with job priorities.

• Provide outstanding customer service with a focus on responsiveness and professionalism.

Billing & Invoicing:

• Review completed work orders to ensure all necessary job details and charges are recorded accurately.

• Verify that technicians have completed jobs and charged appropriately based on services rendered.

• Generate invoices in Salesforce and ensure accurate data transfer to QuickBooks.

• Monitor and follow up on outstanding billing tasks to ensure timely invoicing.

• Assist in resolving billing discrepancies or customer inquiries related to invoices.

• Collaborate with technicians and management to improve billing accuracy and consistency.

Qualifications:

• Proven experience in scheduling, billing, or administrative roles (property services or trades industry preferred).

• Proficiency with Salesforce and QuickBooks (or similar CRM and accounting platforms).

• Strong organizational and multitasking skills.

• Excellent written and verbal communication skills.

• High attention to detail and a commitment to accuracy.

• Strong problem-solving skills and the ability to adapt to shifting priorities.

• Customer service mindset with a team-oriented approach.