Contract Billing Specialist

As a Contract Billing Specialist, you will play a crucial role in ensuring accurate and timely billing processes for the organization's contractual agreements. You will be responsible for interpreting contractual terms, generating invoices, and managing billing discrepancies.

This role is in-person, Monday through Friday in Connellsville, PA.

• Answer customer calls for billing and account inquiries. 
• Set-up customer contracts and create invoices
• Accept payments and process credits
• Manage the status of accounts and balances. 
• Set-up billing profiles for new customers and/or changes to existing customers.
• Process day to day billing files/invoices within strict deadlines.
• Perform audits of client invoices and account set up with detailed billing components to ensure accuracy as compared to client contracts. 
• Calculate billing adjustments (credit/debit memos) utilizing billing software.
• Direct communication with customers regarding billing distribution and frequency. 

Ford Office Technologies, Pittsburgh Post-Gazette Top Workplace and Pittsburgh Business Times Best Place to Work, is the area’s largest independent full-line authorized provider of the industry’s top four manufacturers for copier, printer, and multi-function product (MFP) technology – Canon, Konica Minolta, Kyocera and Lanier (Ricoh). Since opening in 1991, Ford Office Technologies has been focused on delivering the area’s best products and services available in the industry. Our family owned and operated business, headquartered in Connellsville, Pennsylvania, is continually evolving and growing to meet the ever-expanding needs of our customers. From data management to IT services, our main goal is to ensure that our customers’ businesses run smoothly and efficiently with an established company that they can trust. We currently support clients in Pennsylvania, Maryland, West Virginia, and Ohio. Our growth also incorporates expanding our reach, with offices in Pittsburgh, Erie, Monroeville and most recently our Niles, OH location. 

• Minimum two (2) years of experience as a Billing Specialist or in a similar role. 
• Strong understanding of contract terms and billing procedures and collections techniques.
• Ability to deliver outstanding customer service.
• Proficient in MS Office and Excel.
• Exceptional written and verbal communication skills.
• Ability to work independently, set priorities, manage multiple responsibilities, and meet deadlines with a strong sense of urgency.
• Ability to work in a fast-paced goal-oriented team environment.
• High level of integrity and work ethic.
• Strong attention to detail

In Return We Offer

• 401(k) with company match
• Bereavement Leave 
• Vacation Benefits 
• Holidays
• Medical, Dental, and Vision Care Insurance 
• Life Insurance – both company paid and additional coverage.
• Voluntary Short-Term and Long-Term Disability Insurance
• Voluntary Policies for additional insurance to cover accident, cancer, critical illness, or injury.
• CDA Scholarship Foundation