Risk & Compliance Manager

About the Job

Are you looking for an exciting new challenge? IntouchCX is looking for you!

As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for customer care excellence, both internally and within the BPO industry.

We’re hiring a Manager of Compliance & Risk to oversee compliance adherence with external legislation and internal organizational processes and policies.

As Risk & Compliance Manager, You Will…

Supervise and mentor staff to complete assigned projects and tasks within given timelines

Ensure that client-partner contracts are being reviewed to meet necessary compliance requirements

Assure audits are being completed and appropriately reported as required by government legislature

Work alongside other departments to assess operational risks on a regular basis

Identify what controls need to be implemented to mitigate risks, while monitoring controls to track effectiveness

Ensure compliance with the company’s policies and procedures

Provide insight and recommendations for process improvements that are identified during compliance reviews

Assist external auditors by providing required documentation as requested

Support and complete other related projects as needed

As Risk & Compliance Manager, You Need…

Post-secondary degree in Business Administration or Finance

1-2 years experience in a supervisory position

2-3 years experience in an audit or compliance function

Experience working with internal and external contacts

Strong communication skills to effectively interact with diverse groups of people at all levels of the organization

Excellent writing skills in order to write necessary required reports

Strong analytical, critical thinking and problem solving skills

The ability to research and source information

The ability to organize and follow-up on multiple tasks/details with accuracy and timeliness

Excellent time and project management skills

Ability to adapt to change and innovation

The ability to travel occasionally