Revenue Cycle Vendor Management Specialist

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 The University of Miami/UHealth Central Business Office has an exciting opportunity for a full-time Revenue Cycle Vendor Management Specialist to work in Miami, FL. This Revenue Cycle Vendor Management Specialist assists with all aspects of UHealth Revenue Cycle Vendor partnership relationship management including but not limited to onboarding new vendors, ensuring appropriate vendor access, monitoring performance and operations, invoice confirmation/reconciliation, vendor payment, and evaluating cost savings through vendor contract management across the system. Furthermore, the incumbent assists with data reviews, analysis, audits, and collaborates with Revenue Cycle Leadership and vendor leadership to present findings, identify opportunities for improvements and/or cost savings, and pursue those improvements.

CORE JOB FUNCTIONS                                                                                                       

• Assists with vendor relations, performance, operations, and contract management across UHealth Revenue Cycle.

• Supports key relationships to achieve top performance and operations.

• Liaises between vendor and Revenue Cycle Leadership to communicate and facilitate issue resolution.

• Onboards new vendors through coordination with IT, Training, and applicable revenue cycle departments.

• Proactively communicates plans and processes for new vendors to Revenue Cycle Leadership.

• Maximizes economies of scale, revenue opportunities, and available cost savings through effective contract management; audit/approve vendor invoices for accuracy.

• Contributes to the proper vendor controls and measures in place to establish and manage vendor performance and scorecards.

• Establishes new vendor goals, objectives, and the creation of key metrics to best represent vendor performance and the key accountabilities of the vendor management team.

• Effectively influences and drives vendor behavior to deliver continuous improvement in vendor performance. 10. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.

DEPARTMENT SPECIFIC JOB FUNCTIONS   

• Coordinates department-specific vendor onboarding activities, including access requirements, training assignments, documentation collection, access readiness tracking, and communication of next steps.

• Coordinates vendor access requests, modifications, and deactivations across applicable systems, payer portals, and revenue cycle platforms.

• Supports payer portal administration, including user setup, access changes, troubleshooting coordination, deactivation tracking, and documentation of active vendor users.

• Performs periodic access validation and reconciliation activities to confirm that vendor access inventories are accurate, users remain active, and permissions align with approved business needs.

• Reviews payer portal user rosters, vendor access lists, internal trackers, and deactivation records to identify inactive users, duplicate accounts, missing documentation, inappropriate access, and access requiring follow-up.

• Assists with quarterly or recurring vendor access audits, payer portal inventory reviews, and access cleanup efforts to support compliance, security, and operational readiness.

• Maintains centralized payer portal inventories, including administrator access, vendor user access, portal ownership, access status, access approvals, and related documentation.

• Applies minimum necessary access principles by helping ensure vendor users are granted only the access required for their approved role, scope, payer assignment, or operational responsibility.

• Supports revenue cycle operations by validating payer portal access needs related to claims follow-up, denial management, underpayment recovery, authorization, reimbursement, payment posting, and other payer-facing activities.

• Maintains vendor access records, onboarding documentation, deactivation records, training records, payer portal documentation, invoice support documentation, and related administrative files.

• Monitors vendor access mailbox activity, tracks open requests, follows up on pending items, and escalates issues when access, documentation, approval, or operational gaps are identified.

• Maintains departmental vendor documentation, trackers, contact lists, inventories, onboarding records, and related administrative files.

• Coordinates follow-up with vendors and internal departments regarding onboarding, access requests, training completion, documentation requirements, and pending items.

• Assists with special projects, reporting requests, meeting preparation, and administrative support activities related to Revenue Cycle Vendor Management.

• Communicates onboarding plans, access requirements, validation findings, process updates, and open risks to Revenue Cycle Vendor Management leadership and applicable stakeholders.

• Supports vendor compliance activities, including ULearn training coordination, training completion tracking, access documentation, audit support, and access-related record retention.

• Assists with data reviews, analysis, audits, and reconciliation activities related to vendor access, payer portal inventories, vendor operations, invoices, financial reporting, and contract management.

• Assists with vendor invoice review and reconciliation support, including confirming vendor, invoice number, invoice date, service period, amount, purchase order, scope, and related documentation before escalation or leadership review.

• Maintains Excel-based tracking tools, access inventories, payer portal trackers, vendor documentation logs, invoice support trackers, and department reporting templates; supports updates as business needs evolve.

• Supports vendor transitions and implementation planning, including access readiness, payer portal considerations, operational handoffs, documentation updates, and access-related risks.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                                                      

• High School Diploma or equivalent/relevant experience, certification or license

• Refer to department description for applicable certification requirements

• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.

• Teamwork: Ability to work collaboratively with others and contribute to a team environment.

• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications. - Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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