Property Tax College Aide
City of New York • New York City, NY • Full Time
Posted on Thu, Oct 8, 2026
About the Department
NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. DOF’s The Treasury and Payment Services Division is responsible for overseeing all City payment websites, the payment processing of tax returns, property recording forms, parking violation programs, and the collection of delinquent accounts, and oversees the agency’s management of the City’s cash balances and its relationships with banking institutions. Treasury and Payment Services is also responsible for collecting outstanding violations issued by City agencies and adjudicated by the Environmental Control Board. Payments, Billing, and Refunds is responsible for processing payments for property taxes and property-related charges, business and excise taxes, and parking and camera violations. The division is responsible for communicating amounts due, maintaining the quality of departmental records, and providing customer service to individuals seeking information on making payments or receiving refunds. Payments, Billing, and Refunds perform account adjustments and respond to refund inquiries from the public.
Job Title
Property Tax College Aide
Job Summary
The Property Tax Payment Plan unit is currently seeking a highly motivated, highly organized, and detailed oriented individual to serve as a Property Tax College Aide. The selected candidate will obtain knowledge of the Property Tax Payment Plans and NYCePay to help with customer calls. Reporting to the Deputy Director of Property Taxpayer Support, the selected candidate’s duties and responsibilities will include, but are not limited to the following:
Duties and Responsibilities
- Responding to customer inquiries via phone.
- Reviewing property tax applications to determine eligibility.
- Processing Property Tax Interest and Deferral applications (PT-AID), Reduced Interest Rate Property Tax Payment Plans, Property Tax Standard Payment Agreements.
- NYCePay Inquiries for registering online payments and all other Payment, Billing and Refunds related applications.
- Confirming all supporting documentation is received, calculate income, and verify ownership status.
- Training in electronic application processing.
- Training in Property Tax System (PTS) and ACRIS to verify property ownership.
- Receiving and replying to customer inquiries in the Customer Relations Management System (CRM).
- Researching payments in PTS and NYCePay.
- Data entry into ACCESS database Smart-File (electronic applications).
- Conducting outreach to applicants.
Additional Information
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
COLLEGE AIDE (ALL CITY DEPTS) - 10209
For Assignment Level I:
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school.
For Assignment Level II (Information Technology):
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or closely related field, including or supplemented by 9 semester credits in an acceptable course of study.
For Assignment Level III (Information Technology Fellow):
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or other area relevant to the information technology project(s) assigned, including or supplemented by 9 semester credits in an acceptable course of study. Appointments to this Assignment Level will be made by the Technology Steering Committee through the Department of Information Technology and Telecommunications.
SPECIAL NOTE
Maximum tenure for all Assignment Levels in the title of College Aide is 6 years. No student shall be employed more than half-time in any week in which classes in which the student is enrolled are in session. Students may be employed full-time during their vacation periods.
Equal Opportunity Employer
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
More live roles
- Accounting Specialist at City of New York — New York City, NY, US
- Vendor Contract Auditor at City of New York — New York City, NY, US
- BOB- Procurement Analyst II at City of New York — New York City, New York, United States
- Bookkeeper II at City of New York — New York City, New York, United States
- Senior Investment Compliance Analyst at City of New York — New York City, NY, United States
- Analyst, Procurement Operations at City of New York — New York, NY, United States
- Payroll/Timekeeping at City of New York — New York City, NY, US
- Procurement Analyst II at City of New York — New York City, NY, US
- Forensic Accounting Intern at City of New York — New York, New York, United States
- College Aide - Forensic Accounting at City of New York — New York, New York, United States
- Senior Contract Manager, Division of Procurement Services at City of New York — New York City, NY, United States
- Procurement Analyst I at City of New York — New York City, New York, United States
- Bob- Procurement Analyst I at City of New York — New York City, NY, US
- Auditor, Bureau Of Audit Services at City of New York — Long Island City, NY, US
- Senior Auditor at City of New York — New York City, NY, US
- Payroll Supervisor at City of New York — New York City, NY, United States
- Paralegal Aide, Level 2 - Tax & Bankruptcy at City of New York — New York City, NY, US
- Division Chief - Tax and Bankruptcy Litigation Division at City of New York — New York City, NY, US
- Deputy Director, Procurement (Dacco) at City of New York — Brooklyn, NY, United States
- Safety Auditor at City of New York — New York City, NY, US
- Fiscal & Purchasing Analyst at City of New York — New York City, New York, USA
- Auditor at City of New York — New York City, NY, US
- Employee Services (Payroll, Time, & Leave) Manager at City of New York — New York, New York, United States
- Procurement Analyst at City of New York — New York City, New York, United States
- Assistant Director of the Payroll Examination, Bureau of Controller at City of New York — Long Island City, New York, United States
- Payroll Analyst at City of New York — New York City, New York, United States
- Deputy Director, Procurement at City of New York — Brooklyn, NY, US
- Senior Analyst, Procurement Operations at City of New York — New York, New York, United States
- Tax Attorney Intern at City of New York — New York, NY, United States
- Deputy Director, Property Tax Customer Service at City of New York — New York City, NY, United States
- Payroll Assistant/Timekeeper at City of New York — New York City, NY, United States
What the data says about this job
- City of New York's roles typically close in 8 days; the market median is 14 days. Time to close
- None of City of New York's 22 tracked postings is more than six months old. Posting hygiene
Measured from employers' own postings and public filings. How we measure