Premium Accounting Technician

Position Summary

The Premium Accounting Technician is responsible for performing a variety of accounting and administrative tasks related to premium payments. This role involves reviewing, processing, and reconciling transactions with a focus on accuracy and timeliness. The ideal candidate will have strong attention to detail, the ability to manage multiple priorities, and a commitment to delivering excellent internal and external customer service.

Responsibilities

• Process and post premium payments accurately into the accounting system.
• Review and sort incoming payments, including checks, cash, and electronic transfers.
• Identify and reject payments for delinquent accounts according to policy.
• Process and resolve returned payments from financial institutions.
• Approve and disburse premium refunds, including those related to cancelled policies.
• Review and post web-based premium payments and reinstatements.
• Operate and maintain remittance processing equipment.
• Monitor and reconcile producer bank account activity, including performing account sweeps.
• Communicate professionally and clearly with customers, vendors, and internal staff via phone, email, and written correspondence, maintaining strong customer service and professionalism even under pressure.
• Investigate and resolve inquiries related to premium payments by analyzing records and documenting outcomes.
• Maintain documentation in appropriate systems using accurate data entry practices.
• Ensure timely response to inquiries and tasks.
• Adhere to company, state, and federal timelines and regulatory requirements.
• Work adaptably and collaboratively within a fast-paced, high-volume team environment.
• Uphold a high standard of attendance and punctuality.
• Accept and apply feedback constructively to support continuous improvement.
• Perform additional tasks and responsibilities as assigned by leadership.

Qualifications & Skills

• Solid math and calculation skills, including the ability to accurately compute interest, percentages, prorations, and other financial figures used in premium transactions and refunds.
• Proficient in verbal and written communication across diverse audiences.
• Proficient in Microsoft Office Suite and standard accounting software systems.
• Keyboard and 10-key proficiency required.
• Ability to type at least 40 words per minute.
• Familiarity with P&C (Property & Casualty) insurance practices is preferred.
• High level of discretion and ability to handle confidential information.

Education & Experience

• High school diploma or equivalent required.
• Certificate from college or technical school preferred.
• Minimum of 1 year of office experience required; accounting or insurance-related experience a plus.
• A combination of relevant education and experience may be considered.

*on-site