Payroll Manager - Shared Services Center

Position Summary

The Payroll Supervisor is primarily responsible for supervising the payroll specialists, ensuring that all processes are executed accurately, timely and in compliance. This position is the subject matter expert and escalation point to resolve issues and continuously looks for improvements in operational processes and designs and implements those initiatives. The supervisor will optimize the contributions of the team through coaching, counseling, motivating and support to implement workable solutions to business issues/problems with minimum referral to management. The supervisor will conduct work planning, estimation, and prioritization to optimize performance of team and work with Manager to define standards and reusable approaches for Payroll operations.

Core Responsibilities

Responsibilities described in this section are fundamental to success in this position.

• Interpret day-to-day business objectives and execution of those objectives.
• Supervise Payroll staff and fill in as needed and prepare work schedules to ensure appropriate coverage.
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers.
• Assessing employee performance and providing helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Prepare, distribute, and maintain dealership pay plans. 
• Maintain database of company-wide pay plans and guidelines by job type.
• Work with Manager to ensure pay plan standardization, regulation, and compliance.
• Facilitate weekly (as required) team meetings. 
• Assist in monitoring workload and evaluate direct reports and review the evaluations/development plans of others.
• Ensure team members acquire necessary skills and performance attributes, in line with business and personal development needs.
• Provide guidance to and shares knowledge with colleagues/team members relating to own specialization.
• Create annual team objectives. 
• Escalate potential service issues to Manager. 
• Directors work within clear budgetary guidelines.
• Participates in interview process for new hires into Payroll roles.
• Defines standards and reusable approaches within the payroll operational framework.
• Train team members on new or enhanced operation procedures and policies.
• Identify process improvement initiatives and define standards for new processes.
• Approve any manual off-cycle check payments.
• Implement quality control measures.
• Communicate actively with Accounting, HR, and Operations.
• Oversee audit requests, tax reconciliation, year end and W-2 processes.
• Ensure compliance with wage garnishment and child support regulations.
• Maintain advanced knowledge of payroll and HRIS systems to optimize utilization.
• Prepare monthly compensation reporting for the executive team including dealership and management reporting.
• Uses personal device to provide an additional layer of security for company network and site access through multi-factor authentication.
• Special projects, ad hoc reporting, and additional duties as necessary and assigned.

Minimum Qualifications

The requirements listed below are the minimum degrees, certifications, knowledge, skill, and/or ability required of this position.

• Minimum of 5 years of payroll experience 
• Minimum of 5 years of fast paced customer experience
• Experience with various payroll systems and implementation
• Experience in a shared service environment and solid understanding of HR cycles
• Technical writing experience in drafting legally compliant pay plans.
• Knowledge of labor laws, rules & regulations
• Ability to work with accounting to streamline payroll calculations and communication.
• Excellent computer skills, competent in all Microsoft Office applications, with emphasis on Excel
• Valid driver’s license

Knowledge, Skills, and Abilities

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Excellent written and verbal communication skills; appropriately communicates with all levels of customers from assistants to Sr. Executives 
• Ability to work well with various personalities, handle conflict, and understand confidentiality.
• Consistency and thoroughness
• Demonstrated coaching/mentoring skills and issue management problem solving skills. 
• Strong customer service skills
• Strong organization skills, attention to detail and follow through to resolve any outstanding issues.
• Strong time management skills
• Ability to adapt to changing environments.
• Ability to analyze/interpret data and take appropriate action. 
• Ability to maintain an acceptable driving record.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear.
• The physical demands of the job include the use of hands and fingers, reaching, bending, sitting, lifting, climbing, stooping, kneeling, crouching, and driving.
• Specific vision abilities required by this job include close vision and distance vision.
• Must be able to pass a drug/alcohol urinalysis and be able to drive a vehicle.

Working Conditions

The work environment characteristics described here are representative of those one may encounter while performing the essential functions of this job.

• This role is predominantly sedentary in an office environment.  The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Travel Requirements

The travel requirements described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee may be required to travel within or outside the area.