Payroll Manager

Join BWH Hotels – Where Passion Meets Purpose

At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry.

Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!

Job Purpose

Ensures accurate and timely processing and distribution of domestic and Canadian payrolls by leading the payroll function. Oversees governmental reporting and compliance.

Essential Job Results

• Ensures accurate and timely processing and distribution of domestic and Canadian payrolls by leading the payroll function.
• Motivates representative(s) by assessing strengths, weaknesses and providing appropriate developmental and training opportunities. Implements successful hiring and/or retention practices.
• Promotes quality customer care by developing, communicating, interpreting and ensuring adherence to payroll policies and procedures.
• Recommends, develops and implements quality improvement processes. Ensures compliance with federal and state payroll regulations by reviewing practices, procedures, reports and systems for accuracy and by managing reporting deadlines.
• Oversees specialized payroll functions by monitoring and ensuring proper documentation of employee benefits payments, reviewing special calculations and deductions (i.e., garnishments, gross-ups, etc) and auditing federal, state and local tax deposits and reports.
• Monitors FICA and FUTA contributions to ensure accuracy of individual pay checks.
• Helps ensure integrity of automated systems by functioning as the payroll and time and attendance system administrator.
• Coordinates the operation and maintenance of these systems directly with vendors.
• Oversees and tests data feeds to and from automated payroll and accounting systems.
• Ensures accurate payroll-related information by overseeing preparation and dissemination of payroll reports.
• Establishes a high standard for business confidentiality and data management.
• Contributes to team effort by participating in special projects, such as systems upgrades and conversions, on an as needed basis.
• May provide guidance to members on payroll related matters.
• Meets quality standards by establishing and following Company standards.

Experience/Education/Skills

• Minimum 5 + years related payroll and accounting experience, including previous supervisory experience.
• Canadian payroll experience required.
• Bachelor’s degree in accounting, finance or related field or an equivalent combination of education and experience.
• Must have specific training and experience with payroll taxes.
• CPP preferred.
• Workday experience is preferred.
• Intermediate proficiency in Microsoft Office Suite.
• Knows how systems are structured and how to audit and review payroll information and reports.

Accountability/Leadership/Knowledge/Relationship Management/Problem Solving

• Provides direction and operational guidance on duties, service standards and goals.
• Receives tactical direction on new processes, practices or goals.
• Supervises and provides direction to the Senior Payroll Accounting Representative.
• Conveys sense of purpose and motivates others to accomplish goals.
• Anticipates and overcomes obstacles to success.
• Basic understanding of how the business works.
• Professional know-how to meet technical standards.
• Convinces others internal to the organization to comply with procedures and practices and accept new approaches and technologies.
• Resolves both new and familiar problems and understands process flow.
• Resolves defined problems and probes known sources for answers.

Other Requirements

• Need for high level of accuracy under time/deadline pressures.
• This is a hybrid position, requiring onsite presence Mondays, Wednesdays and Fridays at our Headquarters location, with the option to work remote on Tuesdays and Thursdays.  This hybrid model fosters intentional collaboration, teamwork, connection, and productivity, while still providing flexibility and work life balance.  The office address is 6201 N 24th Parkway, Phoenix, Arizona 85016.

This position is not eligible for immigration sponsorship. 

Benefits Summary for Full-Time Employees  

· Medical/Dental/Vision available day one 

· Vacation/Sick- accruals start day one 

· Paid company holidays and personal holidays to celebrate what’s important to you  

· 401K - company contribution and match (U.S.) 

· Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada) 

· Employee discounts/hotel discounts 

· Free financial and health wellness programs 

· Tuition Reimbursement 

Equal Employment Opportunity

BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA+ individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.