NetSuite Administrator

Have you been looking for a company that you can get behind and feel good about the impact it has on sustainability and recycling efforts? Quest is a full-service environmental consulting and management group supporting the efforts of Fortune 500 companies seeking to maximize profits and mitigate risks and minimize their ecological footprints.

If you want an opportunity where your efforts make an impact, Quest has an opportunity for you. The ideal person must be able to multi-task, work independently and have strong attention to detail while being able to collaboratively communicate across departments.

Why Work at Quest?
First off, we practice what we preach. We focus every day on recycling, reusing and repurposing where we can, and being socially responsible.

Second, we take care of our employees’ wellbeing and offer a comprehensive benefits package including: Medical/Dental/Vision, 401(k) Plan, Life and STD.

• Company paid Life, Short term disability plan (voluntary employee-paid LTD is offered)
• Eligibility for health and life insurance plans: 1st of month following date of hire
• Remote/hybrid work environment
• 401k plan with employer match
• Employee Stock Purchase Plan
• Paid Holidays, Vacation and Sick time

Finally, we are just a modern, FUN and collaborative work environment. We’re a smaller company that provides opportunities for employees to advance within the company, so there is always room to grow. We offer a casual business environment (so, you can wear jeans), great incentives and rewards with a quarterly recognition program.

ROLE SUMMARY 

The NetSuite Administrator is a core member of the IT team, responsible for the administration, maintenance, and continuous improvement of Quest's NetSuite ERP platform. The role serves as the primary point of accountability for NetSuite system availability, security, and performance, ensuring the platform reliably supports the operational and financial needs of the business.

The NetSuite Administrator works closely with business users and functional stakeholders to maximize utilization of NetSuite's delivered features and functionality, applying a solid understanding of accounting principles and business best practices to translate operational needs into effective system solutions. Beyond day-to-day administration, the role carries project management responsibility — leading platform updates, customizations, and system integrations with other Quest applications from scoping through delivery.

The role also partners with business stakeholders to develop test scripts, coordinate test execution, and support end user training, ensuring that system changes and enhancements are adopted effectively across the organization.

ROLE COMPETENCIES

• Stakeholder Partnership & Requirements Translation: Partners with key stakeholders across Accounting, Finance, Operations, and Sales to understand business needs and translate functional requirements into effective NetSuite solutions. Maintains a strong working knowledge of accounting, business, and SOX best practices and applies that understanding to system design and configuration decisions.
• Platform Administration & System Maintenance: Manages the ongoing maintenance, updates, testing, and delivery of the NetSuite environment. Responsible for system availability, security administration, and the build, configuration, and troubleshooting of software enhancements, application deployments, and infrastructure upgrades.
• System Support & Enhancement Management: Provides ongoing technical support to business users and manages the prioritization and resolution of support and enhancement requests. Serves as the primary point of contact for platform issues, ensuring timely and effective resolution that minimizes business disruption.
• Integration & Data Management: Builds and maintains integrations between NetSuite and other Quest systems to ensure the scalability, accuracy, and completeness of data flowing into and out of the platform. Ensures data consistency and integrity across connected systems.
• Reporting & Analytics: Leverages SuiteAnalytics to develop Saved Searches, reports, and dashboards that provide business users with timely and accurate operational and financial data. Supports the broader BI strategy through experience with Power Apps and Power BI where applicable.
• Workflow & Automation Development: Utilizes SuiteFlow and SuiteScript to design and implement workflow automation that improves operational efficiency, reduces manual effort, and increases the overall return on investment of the NetSuite platform.
• Project Management & Delivery: Acts as project manager for NetSuite and Accounting/Finance-related initiatives, leading projects from requirements capture through production delivery. Responsibilities include building test cases, coordinating test execution, completing required documentation, and managing timelines and stakeholder communication throughout the project lifecycle.

CORE VALUES
Together, we DRIVE success through the Quest Core Values:

• Develop People
  • Trust and empower one another
  • Encourage people to be their best selves
  • Honor individual goals and aspirations
  • Build strong leaders
• Foster Respect
  • Support one another
  • Treat every role as vital
  • Embrace diverse backgrounds
  • Create an inclusive environment
• Deliver Innovation
  • Be the change
  • Ask questions and be curious
  • Seek opportunities and identify problems
  • Contribute to solutions
• Value Relationships
  • Win and grow as one team
  • Put people first
  • Partner across the organization to build strong collaboration
  • Embody a customer service mindset – both internally and externally
• Pursue Excellence
  • Act with integrity
  • Hold yourself and others accountable
  • Be fully engaged
  • Focus fanatically on data and insights
  • Serve as a good steward in our communities

ROLE REQUIREMENTS

• Minimum of five years of experience managing NetSuite projects and platform administration.
• Solid understanding of IT application technologies, ERP systems, and NetSuite modules as they relate to business objectives.
• Bachelor's degree in Computer Science, Information Systems, or a related technical field preferred.
• NetSuite SuiteFoundation and/or Administrator Certification preferred.
• Preferred experience with Agile, Scrum, or DevOps methodologies.
• Hands-on experience with NetSuite configuration, SuiteFlow, SuiteScript, and SuiteAnalytics.
• Experience building and managing system integrations between NetSuite and third-party or internal platforms.
• Strong project management skills, including requirements capture, test case development, and production delivery coordination.
• Experience with Power Apps and Power BI.
• Maintains current knowledge of NetSuite platform updates, new features, and emerging capabilities, proactively identifying opportunities to improve efficiency, automation, and return on investment.
• Manages competing priorities and deadlines effectively, maintaining quality and responsiveness across concurrent support requests, enhancement work, and project deliverables.
• Communicates clearly and professionally with both technical and non-technical stakeholders, adapting style and detail level to the audience.
• Approaches problems analytically, exercising sound judgment to identify root causes and deliver effective, lasting solutions.
• Demonstrates reliable, consistent attendance and punctuality in support of team operations and project delivery commitments.