Senior Business Analyst, NetSuite Administrator

Who We Are

As a family-owned company, PALECEK values integrity, loyalty, and strong partnerships. We are driven to improve, innovate, and inspire. We bring our personal best to every aspect of our business, from our design and craft to our internal teamwork and customer service. We are passionate about creativity and believe that beautiful spaces enhance the quality of life.

Summary

PALECEK is seeking a highly capable Senior NetSuite Administrator & Business Systems Analyst to play a key role in the successful implementation, launch, administration, and ongoing optimization of NetSuite. This position will serve as a primary internal NetSuite subject matter expert and business systems partner, helping ensure the platform is effectively configured, supported, and continuously improved to meet the evolving needs of the organization.

Working collaboratively across Finance, Operations, Sales, Supply Chain, Customer Service, and other business functions, this role will translate business needs into practical system solutions, troubleshoot issues, support process improvements, and help drive successful adoption of NetSuite across the organization. The ideal candidate combines strong hands-on NetSuite administration and business systems expertise with sound business judgment, analytical and problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders. This individual will build trusted partnerships across departments, listen carefully to business needs, facilitate cross-functional solutions, and help employees navigate system and process changes in a practical, collaborative, and solutions-focused manner.

Description

• Serve as a primary internal NetSuite Administrator and subject-matter expert, managing system configuration, roles, permissions, workflows, saved searches, dashboards, reporting, and ongoing system administration
• Partner with leaders and users across Finance, Sales, Purchasing, Inventory, Customer Service, Fulfillment, Operations, and other functions to understand business requirements, identify pain points, and translate needs into practical and scalable NetSuite solutions
• Support the successful NetSuite implementation, go-live, and stabilization, partnering with the ERP Program Director, business teams, implementation partners, and consultants on functional requirements, data conversion, validation, UAT, defect resolution, cutover, and post-go-live activities
• Troubleshoot complex NetSuite functional, configuration, access, and process issues, identify root causes, and recommend solutions that balance business needs, system capabilities, appropriate controls, and long-term maintainability
• Identify opportunities to simplify, standardize, automate, and improve business processes, while managing system enhancements and minimizing unnecessary customization
• Support and troubleshoot NetSuite integrations with Salesforce, eCommerce, PLM, banking, shipping, and other business applications, helping ensure accurate and reliable data flow across connected systems
• Provide advanced NetSuite support for issues escalated by business users or the Tech Service Desk, coordinating with internal resources, consultants, and vendors and maintaining ownership through resolution
• Develop and maintain system documentation, process guides, knowledge-base materials, and user training resources to improve adoption, strengthen internal NetSuite expertise, and reduce long-term dependency on external consultants
• Build strong cross-functional partnerships by communicating technical concepts in clear business language, facilitating productive discussions, supporting users with varying levels of technical experience, and helping teams successfully navigate system and process changes
• Demonstrate strong ownership, judgment, accountability, and follow-through, with the ability to respectfully challenge processes or recommendations when appropriate, manage changing priorities, and handle sensitive financial and business information with discretion

Key Qualifications

• 5 or more years of progressive business systems or ERP experience, including strong hands-on experience administering and supporting NetSuite in a complex business environment
• Bachelor’s degree in Information Technology, Business Systems, Computer Science, Business Administration, or a related field preferred; equivalent relevant experience will be considered. NetSuite certifications are preferred; however, strong practical NetSuite experience and demonstrated capability are considered more important
• Demonstrated expertise in NetSuite administration and configuration, including roles and permissions, workflows, saved searches, dashboards, reporting, system controls, and ongoing enhancements
• Strong understanding of cross-functional business processes, with experience supporting areas such as Finance, Sales, Order Management, Purchasing, Inventory, Customer Service, Fulfillment, Operations, and Reporting
• Experience supporting ERP implementations, major system enhancements, UAT, data conversion, validation, reconciliation, defect resolution, and post-go-live stabilization
• Strong analytical, business analysis, and problem-solving skills, with the ability to understand business requirements, identify root causes, and translate operational needs into practical and scalable system solutions
• Experience working with system integrations and connected business applications, such as Salesforce, eCommerce, PLM, banking, shipping, or similar enterprise platforms, is preferred
• Strong written and verbal communication skills, with demonstrated ability to collaborate effectively across departments and communicate system concepts to both technical and non-technical stakeholders
• Highly organized and detail-oriented, with strong documentation, prioritization, and follow-through skills and the ability to successfully manage multiple priorities in a changing business and system environment

Physical Requirements

• Operate in a professional office environment
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 25 pounds unassisted
• Must be able to access and navigate each department at the organization's various locations
• Must be able to climb stairs
• Moderate noise i.e. business office with computers, phone, printers and light traffic
• Regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer

Pay & Benefits

• Pay range: $125,000 - $150,000 per year, based on experience
• Competitive Paid Time Off
• A flexible health plan offering medical, dental, and vision benefits.
• Healthcare and Dependent Care Flexible Spending Accounts
• Health Savings Account
• 401(k) Savings Plan
• Profit Sharing Benefits
• Generous Employee Discount