Invoicing Specialist

What You'll Do

• FSP Communication & Compliance: Proactively communicate with Field Service Partners (FSPs) to secure missing deliverables (e.g., replaced equipment serial numbers, undocumented RMAs, and incomplete site reports) required to process invoices.
• Scope Auditing & Troubleshooting: Leverage solar industry expertise to audit client-initiated invoicing concerns and determine if the Scope of Work is accurate. Troubleshoot case histories to identify if an issue should actually be billed internally due to an internal mistake in validating the work performed.
• Invoice Processing: Enter completed service pricing derived from FSP invoices, ensuring strict alignment with previously agreed-upon pricing tiers, rates, and the designated billable party.
• Exception Handling: Review Work Order (WO) histories and process Retroactive Non-covered Service Requests (NCSRs) alongside client responses to determine the next steps, submitting approved Retro NCSRs for final invoicing.
• Cross-Functional Collaboration: Partner with the internal accounting department to manage invoice approvals and guarantee all work orders are closed out within 30 days of the FSP's initial submission.

Experience You'll Need

• Industry Expertise: Proven experience in the residential solar industry with a deep understanding of solar scopes of work, troubleshooting, and equipment.
• Platform Proficiency: Hands-on experience utilizing SolarEdge and Enphase platforms, as well as proficiency navigating Salesforce to review case WO histories.
• Vendor & Invoice Management: Demonstrated background in FSP management, processing complex invoices, and maintaining firm but professional partner communications.
• Analytical Skills: Strong investigative capabilities with the ability to cross-reference contracts, validate performed work, catch discrepancies, and accurately determine financial liability.

Experience That's a Plus

• Experience in a high-volume operations or field service environment
• Previous work with NetSuite, Salesforce, or similar platforms
• Knowledge of solar or clean energy service industries
• Experience working with third-party vendors or contractors

Work-life and Culture

• Most of our roles offer the opportunity to work remotely
• If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square
• We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

Grow With Us

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
• Internal candidates: Check out our advice on Internal Transfer: Job Application Process
• We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.