Health Care Compliance Manager

Project Manager – Healthcare Operations & Modernization

Richmond, VA | Hybrid | Contract

About the Role

This role is ideal for a project management professional with experience leading process improvement, organizational transformation, technology implementation, and cross-functional initiatives.

Key Responsibilities

• Lead and coordinate a complex healthcare modernization project from planning through implementation.
• Develop and maintain project plans, timelines, milestones, deliverables, and action items.
• Coordinate cross-functional teams, stakeholders, leadership, IT, Human Resources, and operational staff.
• Evaluate current processes and develop improved workflows and procedures.
• Identify bottlenecks, inefficiencies, risks, and opportunities for improvement.
• Coordinate Salesforce enhancements, requirements, testing, implementation, and training.
• Support organizational change management, stakeholder engagement, and staff adoption.
• Develop performance metrics, dashboards, and management reports.
• Track project risks, issues, dependencies, and deadlines.
• Prepare weekly project status reports and executive-level updates.
• Support staffing, recruitment, onboarding, and training activities.
• Develop and maintain project documentation, including action, risk, issue, and decision logs.
• Help establish sustainable processes that can continue after project completion.

Qualifications

Required:

• Minimum 5 years of project management experience.
• Experience managing complex operational improvement or organizational transformation projects.
• Experience coordinating multiple departments, teams, or stakeholder groups.
• Experience with process improvement and workflow redesign.
• Strong project planning, organizational, communication, and problem-solving skills.
• Experience managing competing priorities, deadlines, and project deliverables.
• Strong written and verbal communication skills.
• Ability to analyze data and develop meaningful performance measures.
• Proficiency with standard project management and Microsoft Office tools.
• Ability to handle confidential and sensitive information.

Preferred:

• PMP certification or comparable project management credential.
• Experience in healthcare, state government, regulatory, licensing, or public-sector environments.
• Experience with Salesforce implementation or enhancement projects.
• Experience with application, permitting, credentialing, or licensing modernization.
• Experience with dashboards and performance reporting.
• Lean, Six Sigma, or other process-improvement experience.
• Experience with organizational restructuring, recruitment, or workforce implementation.

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