EHR Billing Specialist I

JOB SUMMARY

HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

The Electronic Health Records (EHR) department is integral to our operations, ensuring that all electronic health record systems function optimally and that all users receive the necessary training and support. As a fast-paced, service-oriented department, we aim to empower all programs in delivering the best possible client services.

The EHR Billing Specialist I is responsible for working with the rest of the EHR Billing Team and the Fiscal Department to support billing processes and data management. This position will take lead in problem-solving around reconciliation and billing issues in the electronic health records (EHR) billing system. Key responsibilities include data entry from Welligent to the County systems, running billing reports to support reconciliation and acting as a support agent for the help desk. The EHR Billing Specialist I will play a critical role in ensuring the accuracy and efficiency of our billing processes, contributing to the financial health and operational effectiveness of the organization. This position requires strong analytical skills, attention to detail, and the ability to work collaboratively with multiple departments.

KEY RESPONSIBILITIES

Billing:

Data Entry: Perform data entry from Welligent to the County systems to ensure accurate and timely billing. Billing Reports: Run billing reports to support the reconciliation process, ensuring data accuracy and consistency. Help Desk Support: Act as a support agent for the help desk, addressing and resolving billing inquiries and issues. Communication and Cooperation: Communicate and cooperate with EHR and fiscal teams to troubleshoot reconciliation and billing errors. Meetings: Attend and participate in department, inter-team, and agency meetings as appropriate. Miscellaneous: Other duties as assigned

Process:

Problem-Solving Skills: Utilize problem-solving skills to create more efficient, stable systems for setting up, monitoring, and rectifying EHR billing. Implementations: Assist the Lead EHR Billing Analyst and the Billing Manager in implementing billing systems for new programs or funding streams.

Intangibles:

Relationships: Develop and maintain effective working relationships with fiscal and clinical leadership. Agency Philosophy and Mission: Incorporate agency philosophy and mission in all aspects of job performance. Confidentiality: Maintain confidentiality regarding clients, families, and operations of the agency in accordance with HIPAA and 42 CFR Part 2. Judgment: Exercise good judgment in the performance of duties and responsibilities.

And other duties as assigned.

QUALIFICATIONS

Education, Experience, or Certification

High school diploma or equivalent required.

Desired:

Some experience working in EHR (Welligent and/or other County systems). Some college or AS/AA or BS/BA Degree. Comfort in extended Microsoft ecosystem (Office 365). Previous non-profit behavioral/mental healthcare agency experience. Knowledge of HIPAA and CFR 42 preferred. Some understanding of electronic billing systems and EHR operations

Knowledge and Skills

High degree of accuracy, speed, and attention to detail. Ability to multitask on projects and daily tasks while maintaining effective communication. Ability to successfully prioritize. Ability to work efficiently and productively in an independent manner. Excellent verbal, written, and interpersonal skills. Integrity to handle sensitive information in a confidential manner. Desire to learn and eagerness to elevate the efficiency of the department and agency.