Customer Service Billing Specialist

At Frontline Insurance, we are on a mission to Make Things Better, and our Customer Service Billing Specialist plays a pivotal role in achieving this vision.  We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one. 

What makes us different? At Frontline Insurance, our core values – Integrity, Patriotism, Family, and Creativity – are at the heart of everything we do. We’re committed to making a difference and achieving remarkable things together. If you’re looking for a role, as a Customer Service Billing Specialist where you can make a meaningful impact and grow your career, your next adventure starts here!

Our Billing Specialist enjoys robust benefits: 

• Hybrid work schedule! 
• Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
• Financial Security: 401k Retirement Plan with a generous match.
• Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members.

What you can expect as a Customer Service Billing Specialist : 

• Manage a high volume of inbound phone calls from insureds and agents, providing prompt, accurate, and courteous assistance in a call-center-like environment while maintaining service level expectations.
• Assist with departmental projects aimed at improving efficiency and accuracy. 

• Collaborate with underwriting and accounting teams to resolve billing issues promptly.
• Ensure adherence to regulatory requirements and company standards in all billing related tasks.

• Process endorsements, including agency billing requests, payment plan updates, insured-requested cancellations, and others assigned by the direct manager. 
• Provide timely and professional customer service to internal and external stakeholders. 
• Respond to telephone inquiries from agency partners and periodically mortgage companies regarding coverage verification and billing information. 
• Maintain accurate records of billing transactions and ensure compliance with company policies. 
• Manage and respond to billing-related emails promptly and professionally.

• Monitor and report on billing activities to identify trends and recommend process improvements.

• Research and resolve billing discrepancies and escalate complex issues as needed. 

• Support electronic payment processing and assist customers with payment-related inquiries.

• Perform other job-related duties as assigned.

What we are looking for as a Customer Service Billing Specialist Specialist:

High School diploma or general education degree (GED); additionally, any undergraduate education desirable, minimum 2 years’ experience and/or training in P&C Insurance desired; or equivalent combination of education and experience. 

An active 440, 2044 or 220 license is required. An insurance related designation or license for Property and Casualty Insurance is preferred.

Why work for Frontline Insurance? 

At Frontline Insurance, we’re more than just a workplace – we’re a community of innovators, problem solvers, and dedicated professionals committed to our core values: Integrity, Patriotism, Family, and Creativity.

We provide a collaborative, inclusive, and growth-oriented work environment where every team member can thrive. 

Frontline Insurance is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.