Credit Controller

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance, and sustainability. SGS is looking for a Credit Controller with a Bachelor’s degree in Finance, Accounting, Commerce, Business Administration, or a related field and 5–7 years of relevant experience.

Key Responsibilities

• Review customer credit applications, assess payment terms, evaluate credit risk, and recommend approval, rejection, or revision based on company policy and commercial requirements.
• Maintain accurate customer credit records, approved payment terms, credit limits, risk classifications, and payment history documentation.
• Monitor overdue receivables, aging reports, disputed invoices, and high-risk accounts to ensure timely action and escalation.
• Proactively follow up with customers and internal stakeholders to resolve overdue balances, payment delays, disputes, and blocked collections.
• Negotiate payment plans and credit arrangements within approved guidelines while balancing commercial needs and credit risk controls.
• Communicate credit decisions, collection status, overdue risks, and escalation items clearly to relevant stakeholders and management.
• Prepare regular credit control reports, overdue analysis, cash collection commentary, risk summaries, and bad debt exposure updates.
• Support month-end close activities by reviewing AR aging, expected collections, provisions, write-off recommendations, and disputed balances.
• Identify process gaps and recommend improvements to strengthen collection effectiveness, reduce overdue balances, and enhance cash flow visibility.
• Ensure compliance with company policies, internal controls, delegation of authority, credit procedures, VAT requirements, and audit expectations.

Requirements

• Bachelor’s degree in Finance, Accounting, Commerce, Business Administration, or a related field.
• 5–7 years of relevant experience in Credit Control, Collections, Accounts Receivable, Finance Operations, or customer risk management.
• Strong understanding of credit assessment, collections, customer payment terms, AR aging, dispute management, provisions, and bad debt controls.
• Experience working with ERP systems such as Oracle, SUN Systems, SAP, or similar finance platforms is highly desirable.
• Proficient in Microsoft Excel, including advanced formulas, pivot tables, reconciliations, and structured reporting.
• Exposure to Power BI, credit risk tools, automated collection platforms, and banking systems would be an added advantage.

Key Competencies

• Strong negotiation, communication, and stakeholder management skills.
• Sound judgment in assessing customer risk, payment behavior, and credit exposure.
• Excellent analytical, numerical, and problem-solving abilities.
• Ability to prioritize overdue accounts, manage escalations, and work under strict deadlines.
• High attention to detail, professionalism, confidentiality, and commitment to financial control.