Credit and Collections Manager

The Credit and Collections Manager oversees the entire process of establishing the credit worthiness of customers and prospective   customers, implementing credit limits, collecting payments and processing, application of payments to customer accounts. Responsibilities for this role include managing $20 million per month in customer accounts receivable, resolving late and/or missed payments, timely updating of financial records and effectively supervising a staff of 8-10 employees.    

Our ideal candidate will manage daily financial transactions end-to-end. He/she must be customer service driven and familiar with all accounting procedures. He/she will set objectives for the AR team that align with the company’s goals and ensure accuracy and efficiency throughout the entire AR process. He/she will establish customer accounts, ensure timely customer payments and properly apply payments and adjustments to customer accounts. The Credit and Collections Manager will be responsible for establishing and maintaining effective policies, setting objectives for the team and standardizing procedures to accomplish company and accounting department goals. 

• Customer service driven. Create a positive experience when dealing with challenging situations, including interactions with AR staff, other departments, prospects and customers.
• Familiarity with financial, accounting, and AR automation software.
• Leadership, management and team-building skills.
• Time and process management, including the ability to prioritize multiple simultaneous deadlines, set priorities and work under pressure.
• Accuracy and attention to detail.
• Integrity, discretion and respect for confidentiality and privacy.
• Excellent communication skills and the ability to resolve misunderstandings and errors in a diplomatic fashion.
• Strong analytical and organizational skills.
• Thorough understanding of financial concepts and business principles.
• Proper staff management including new hire selection, scheduling, training, coaching and counseling employees. 
• Approval of any customer refunds.
• Effectively communicate with other departments regarding credit issues.
• Visit customers, when needed, to resolve AR disputes.
• Project staffing needs, maintain annual review processes and compensation actions within Company guidelines.
• Other duties as assigned by the Assistant Controller, Controller, CFO and/or President.