Collections Manager

Join Our Team and Help Shape the Future of Credit Recovery at Walden Savings Bank.

Walden Savings Bank is seeking an experienced Collections Manager to join our team. This is an excellent opportunity for a collaborative banking professional to play a key role in protecting the Bank's asset quality while preparing for future leadership opportunities within our Credit Recovery function.

Working under the guidance of the Loss Mitigation & Credit Recovery Manager, and in close partnership with the Senior Vice President & Chief Financial Officer, the Collections Manager will help lead the Credit Recovery department, oversee complex collection activities, and contribute to the continued evolution of the Bank's risk management and recovery strategies.

This position offers the opportunity to develop deep institutional knowledge, expand leadership responsibilities, and serve as an integral part of the Bank's long-term talent and succession planning.

Summary of Duties and Responsibilities

Collection & Asset Recovery Management

• Assist with the daily operations of the Bank's collection and asset recovery activities, including delinquency management, customer outreach, payment negotiations, account documentation, legal notices, suspense account monitoring, charge-offs, REO oversight, and collection agency coordination.
• Co-manage foreclosure, bankruptcy, loss mitigation, and recovery efforts while ensuring timely and effective resolution of delinquent accounts.

Loss Mitigation & Customer Solutions

• Monitor portfolio performance by analyzing delinquency trends, projected losses, non-performing assets, and charge-offs. 
• Evaluate borrower requests for loss mitigation assistance, including loan modifications and repayment alternatives, while ensuring compliance with investor guidelines and regulatory requirements. 
• Serve as the primary liaison between borrowers, legal counsel, investors, and internal business partners throughout the workout and recovery process. 

Regulatory Compliance

• Ensure compliance with all applicable federal and state regulations, investor requirements, and internal controls, including TILA, ECOA, FCRA, SOX, Freddie Mac servicing requirements, and other regulatory standards. 

Strategic Planning & Process Improvement

• Assist in developing departmental budgets, goals, policies, and procedures. 
• Identify opportunities to improve operational efficiency, strengthen internal controls, enhance customer service, and streamline collection and recovery processes through continuous improvement initiatives. 

Cross-Functional Collaboration

• Foster a collaborative, customer-focused culture while ensuring the department operates efficiently and effectively. 
• Partner closely with Finance and Lending to support the Bank's asset quality objectives and risk management initiatives. 
• Participate in management, collection, audit, and committee meetings, providing subject matter expertise and strategic recommendations.

Qualifications Summary

Experience: 5- to 10- years of related experience, such as working with legal collections, bankruptcy, foreclosure, and workout loans. Must have familiarity with banking regulations and collection compliance requirements. Experience with underwriting and MI guidelines required. Prior supervisory/management experience required.

Education & Credentials: Bachelor’s degree preferred. Valid driver’s license.

Compensation: The expected pay for this position is $67,742.23 - $87,177.79 Final compensation will be determined based on the selected candidate's qualifications and experience.

Why join Walden Savings Bank?

At our core, we believe in investing in our people. When you join our team, you're not just starting a job — you're building a career with a community-focused organization that’s committed to your growth, well-being, and success.

We offer competitive benefits and a workplace culture that supports both professional development and personal fulfillment, including:

• Comprehensive Medical, Dental, Vision, and supplemental health options
• Benefits available for both Full-Time and Part-Time employees
• 401(k) with employer match to support your future
• Tuition assistance for up to $5,250 annually to help you grow your skills
• Paid time off, holidays, and flexible schedules (based on position)
• Performance-based pay increases and employee recognition programs
• Free checking account, loan discounts, and other financial perks
• Dress Down Fridays and a fun, inclusive work environment
• Opportunities to give back through our Community Service Program
• Ongoing mentorship, cross-training, and career advancement support
• Long-term disability, life insurance, and more for your peace of mind

 If you're looking for a rewarding role in a place where you're valued, supported, and empowered to make a difference — we’d love to have you on our team.

As an Equal Opportunity / Affirmative Action Employer, Walden Savings Bank will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about or disclosed their own pay or the pay of another employee or applicant.